德拉诺 3 星级酒店, HK$606 起

“套房的沙发床是坏的”

“The service was extremely poor. In the morning, my room door was opened for no reason, and when they saw that I was inside, they immediately closed it again without giving any explanation or apology. Later, I reported this incident to the front desk, but the staff seemed indifferent and simply said it might have been housekeeping. However, this is a serious safety issue — why would someone open a guest’s door without knocking first?”

“the room is quite nosiy（AC unit andweird noise from the floor） and everything is old”

“We were denied service by Carlos at the front desk, despite being regular guests. His attitude was unprofessional, and he treated our guests disrespectfully. The security staff was equally unprofessional, making an already frustrating situation even worse. The entire experience was disappointing and completely unacceptable. Because of how we were treated, we were forced to book another room. We will not be staying here again.”