「I was extremely upset to find that the pool was not available!! I checked with Expedia prior to my trip to insure if the pool was operational. I did call your management team and a young did tell me she would speak with Management and she did. I did not enjoy my stay!!! It was very hot!!! and we were looking forward to getting in the pool. The resolve per your team was to give me points for when in use another hotel, that will never happen!! We were inconvenienced by this and should have been...
「Came to see a friend breakfast was closed and the door to my room was difficult to open but room was clean staff was friendly would stay there again if I ever was to visit Albany again」
「Pest control came through and sprayed my family's belongings. Staff were nonchalant about issues at hand. The room was half cleaned. The room advertised was not what was provided, but I had no choice at the time because my family needed emergency shelter. 」