Swansea 3 Stars Hotels

"Happy hour everyday was fantastic. "

"Loved everything about it!"

"Yes"

"Room was reasonably clean and intact. Location was good (for access to Forest Park, the Hill, and the Botanical Gardens). Looks like a formerly decent big hotel that must have lost its big-name franchise. Carpets in common areas appear to have been cleaned, but stretched/damaged in the process. Room had no Kleenex... and front desk couldn't provide any. Sink in bathroom was cracked and crudely patched, but functional. Toilet flushed, but very slowly...with the outcome always in doubt. Tub functioned properly. In short: About what I might have expected ... if it had been about 1/3 the price I was charged."

"We booked 3 of the exact same rooms at this property for $280/night and when we check-in, they told us one of the room can only accommodate 2 instead of 3 people so we need to make it work among ourselves because there is nothing they can do. After we went up to our rooms, 2 of them had wet carpet and cleaning supplies still in them. We had to wait another 20-30 min for them to finish up everything but our feet got wet from the wet carpet. They just said it will dry eventually. Later at night, the shower in the room that can only sleep 2 does not work so they switch us to another room where the shower did work but the toilet was broken. All they say is that there is nothing they can do until the next morning. When we check-out, they ran out of luggage storage space and basically told us to take our luggage somewhere else because there is nothing they can do. That's all we hear during our 2 night stay is "there is nothing we can do so you guys put up with it and make it work yourselves". Will not stay in any other Hilton in the future and I do not recommend staying there for anyone with their horrible attitude. "