Westlake Village 3 Stars Hotels

"The room did not have hot water in the sinks or the shower. This was discovered late at night, and the management offered to have us shower in another room and then moved us to a new room the next day. The staff, while apologetic, did not offer any compensation for this major inconvenience until I spoke to the manager, who offered a discount and free breakfast, which was very nice. Small, weird detail: the toilet-paper holder is located so far from the toilet that you need to have the arms of a giant to reach it. Very inconvenient. Apparently, the property is slowly being remodeled, so some rooms are nice and others are still tired. The bathtub in our second room had chipped paint inside and out, the caulk on the tile was moldy, and the overall appearance was of lack of cleaning and maintenance. In my opinion, no Hilton hotel should offer this kind of accommodations to its guests. Some features of the hotel are fine, but the state of some of the rooms is sad, so I would not stay at this hotel again or recommend it to others. "

"Excellent restaurant; grocery store, gas, breakfast place all convenient."

"Location was convenient & staff was very friendly/helpful. Room was clean, comfortable & spacious, but the air conditioning unit was a little loud. Also, the bed could have been a little more comfortable. Breakfast had many options but could have used more "easy to grab" items like yogurt & fruit."

"I had to change rooms due to the original room not being clean. "

"The loft was perfect for my wife and adult son and I. Well appointed , full kitchen and plenty of space for seating . We highly recommend it for longer stays since there is a full kitchen and space ."