Franklin Lakes 4 Stars Hotels

"Dirty rooms, and staff never informed me of a $25 credit that I had daily "

"Great location and comfortable room. Friendly staff."

"The only complaint is there was no hair dryer in room. Shuttle service to airport was great."

"Great location, room wasn't as advertised in pictures hotel staff did not offer to let us switch to a different room"

"Loved our stay"

"We noticed no coffee or hot water in the rooms"

"Perfect location for proximity to Broadway theatres! Went on re-opening day and there was a back-up during check-in (staff was new to the system). I am the type of person to notice details and the remodel seems surface level, I obviously didn't see the building when they began so I can't say how much has been done. In the, quite small, bathroom, there was no fan, the tub shower had an un-even floor surface, the drain didn't really work all that well and the water pressure, while adjustable, went from a heavy trickle to a mid-pressure spray. Sink was nice with some room to put your things around it and there was a shelf. Lighting in the bathroom was mid - only light was from the mirror. The green paint throughout the room wasn't perfect (looked like a lot of layers). The room was sparkling clean, the new bed was comfortable, night stands had good plug options, carpet was nice, and towels were fluffy. We were on the 25th floor and the noise from the area was still noticeable. For NYC, I guess the room size was ok, it did feel small, and if you had multiple large luggages it will be tight - there is storage space under the bed for a suitcase on either side. The TV is on an awkward wall next to the bed vs at the foot of the bed - but we didn't watch TV. The two elevators were slow to get to you either in the lobby or at your floor. It seemed like there were more elevators available but they weren't working at the time. The cafe was nice. After all that, I would stay here again."

"Everything about my day was well. The staff was great. The rooms were great. The hotel is in a great location."

"So you save a dollar a day by making the soap , shampoo, and conditioner squirt tiny drops at a time but by the time a guest has stood there for several minutes pumping and pumping just to get enough to wash their hair, you've more than lost it in guest perception of the hotel. Not to mention the likely cost of the water, just standing there pumping. It feels very much like the sort of thing where you pinched a penny but helped your guest in the eye, leaving them with a very sour perception of the hotel."