Abilene Spa Hotel

"Served us well for a late night arrival. "

"This hotel is rundown and very dreary inside. The room was very dim with only a single high frequency (sterile white) light bulb in the ceiling. The area behind the hotel is an old rundown trailer park that made us leery about the items we left in the car overnight (we were moving with a completely full SUV). Nothing was touched but the feeling was there. In addition an RV was parked right across our ground floor window, leaving little of our "scenic view'."

"Newer motel. Excellent staff. Good breakfast. Request a room on the opposite side from I70"

"Breakfast was average; side door to the outside wasn’t locked; sofa sleeper mattress was terrible, thin with springs poking through. "

"I chose this hotel after reviewing it online, particularly because of the pool area, which looked like a great feature for my three kids who were traveling with me. Unfortunately, the experience did not meet expectations. Upon arrival, I was required to pay a room deposit that was not disclosed anywhere on the website. That was frustrating, but I moved forward with the stay. We planned to use the pool during our second night, only to find that it was out of service. While the hot tub was still operational, that wasn’t a suitable substitute for young kids who were specifically looking forward to the pool. Since we were staying for four nights, I decided to address the issue at checkout, hoping for a reasonable resolution. When I spoke with the manager, I was told that I should have mentioned it earlier and could have been refunded and left. That response was disappointing. Suggesting that I should have uprooted my family mid-stay due to a maintenance issue on the hotel’s end is not a reasonable solution. Beyond the pool, there were several maintenance and quality concerns throughout the room. The bathroom flooring was coming up, and the bathroom door was delaminating and falling apart. The refrigerator did not have a proper freezer, though items would freeze if the temperature was set to maximum. Additionally, the website advertised a continental breakfast that included items like eggs and bacon. However, during our stay, breakfast options were limited. "