「Upon arrival, there was no one at the front desk, and we had to wait approximately 15–20 minutes before receiving assistance. Unfortunately, no apology was offered for the delay. Later, I called the front desk to request spoons and forks and was told they would be delivered to our room. After waiting for some time and receiving nothing, I had to go down to the lobby myself to pick them up. When I arrived, the front desk employee appeared occupied with her cellphone and seemed to have forgotten...
「Upon arrival, there was no one at the front desk, and we had to wait approximately 15–20 minutes before receiving assistance. Unfortunately, no apology was offered for the delay. Later, I called the front desk to request spoons and forks and was told they would be delivered to our room. After waiting for some time and receiving nothing, I had to go down to the lobby myself to pick them up. When I arrived, the front desk employee appeared occupied with her cellphone and seemed to have forgotten...
Rigel Kent