Appalachian Mountains Spa Hotel

"We really enjoyed the property. The kids (9&6) enjoyed all the water park amenities. The parent enjoyed the hot tub! Room was nice, we didn’t do any of the other activities."

"We booked this hotel as the last minute after our flight was grounded for the evening due to the weather quite literally as we were about to take off. The rates were very reasonable given the last minute booking. I booked two rooms (one for my husband, infant I and one for my mom) and when I arrived, they offered an adjoining room without me even asking which was very much appreciated. Overall, check in was super friendly and seamless despite a large number of us there from said grounded flight. The room itself is a little dated and could use a facelift but it felt clean enough. The sheets were quite rough and it did smell a bit like wet dog- were we staying longer this may have been a real issue but for this night, we were just happy to have a clean and warm place to rest our heads. My only real disappointment was that I thought this hotel was literally a part of the airport. This is likely due to my own lack of research as I frantically was booking something, but we had an infant with no car seat and so we needed something we could get to without vehicular transport if at all possible. The shuttle itself was fine- it came regularly and was easy to find but I did not love having my infant in a shuttle with no car seat. Again, not the fault of the hotel but clarifying for anyone else in a similar situation. Overall, this hotel is wonderful in a pinch, especially if you need to be near the airport. I am not sure I would love staying here long term, though. "

"The Island Inn was extremely underwhelming for a Margaritaville property. The property does have an island theme and appears to be recently built or refurbished but no way matches the standard set by other Margaritaville hotels. In the end of the day it was just a cookie cutter mid-rise motel painted with tropical colors and a few refences to Margaritaville hung on the walls. The service breakfast and rooms were all lackluster. Let me start with the room, probably the noisiest room I ever slept or tried to sleep in. Intermittently throughout the night and day there was a humming noise like a motor running or trying to run. Every few minutes it would start, last approximately 20 to 30 seconds then stop. The sound was quite annoying when you are trying sleep and when you are awake also. I tried to identify source since we were on the third floor the elevator machine room on the first floor was eliminated. The ice machine was close but no one was using it and it was not making noise. In the morning I spoke to the front desk. After explaining the problem in detail, she told me it was probably the ice machine or the elevator. I explained that was highly unlikely and if it was other people would be hearing it too. Ask if she could pass it on for investigation. She said it was probably something for the engineer to look into but he is too busy pumping out the pool. It was obvious she didn’t care my wife and I had trouble sleeping because of the noise. Someone trained in customer s"

"Gross"

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"Room was clean!!"

"The room was outdated and smelled "

"Everything! Staff amenities and especially the spa and the spa treatments"

"Loved it great for a quick family getaway "