Marrakech Assoufid Golf Club Hotels

"A first visit to Marrakech + Morocco and this was a wonderful Rhiad and a wonderful place to stay. As we couldn't check in until 3pm and our morning flight landed around 1030am we were able to leave our luggage and start our exploration of Marrakesh.Palais Moulay Said had previously arranged an airport transfer which was on time and communication was clear and efficient. were greeted by a member F staff, who took our bags and led Us into the Medina.Aftet flling out some paperwork We wete greeted qith Moroccon Tea biscuits lovely welcome. + We changed and left for our pre booked trip A taxi was offered but we declined and decided to walk into the Souks. Upon our evening return we were welcomed,given our room key breakfast timings were confidently explained as were Spa opening times and a price list also given. Our whole experience was wonderful, nothing too much trouble, from a coffee to our room,a spa appointment which was Hlammam and a massage,truly wonderful, highly recommend, To booking a return airport transfer and being escorted out of ine Medina to the car. .The sewage/drainage smell takes a little getting used too due to the old infalastrucure of the pipes,the sink cranks up quite a whiff! Running the water helps and closing the bathroom door"

"Communication with hotel very poor. Sent messages via Expedia and email before arrival and received no response. There is no hotel shuttle, they will send you a taxi and will charge you higher rate. Much cheaper and faster to get an uber. The service in the hotel is pretty average or below average. There is only one or two people that were really outstanding, real shame, below expectations. "

"Romaric is a wonderful host. The bed was comfortable! "

"increible experiencia...el personal es muy atento y sin duda volveria repetir. ademas esta lejos del mercado, lo cual te da un gran descanso"

"All is good. Good stay. Decent all inclusive. Good price/money ratio. "

"The staff at the reception, including the manager, were not very helpful with providing the right information. There was noticeable passive aggressiveness in their responses and a general sense of nonchalance. On the night we checked in, I was told that breakfast and dinner were included in my reservation. After dropping our bags, we went to one of the hotel restaurants for dinner since we were quite hungry. However, after the meal we were asked to pay. I mentioned that my reservation covered breakfast and dinner, but the staff explained that it only applied to a specific restaurant. This was never clearly communicated to us at reception during check-in. I immediately called reception to clarify the situation, but they said there was nothing they could do and advised me to speak with the manager the following day. The next morning, the manager was initially friendly, but after a brief conversation in their language with one of the reception staff, his attitude noticeably changed. He became passive aggressive and insisted there was nothing they could do. I explained that if the correct information had been given at check-in, the situation would not have happened. He said he would investigate, but there was no follow-up, feedback, or any form of compensation. Even at the designated restaurant, we were still required to pay for water during dinner, which made the package even more confusing. Overall, the experience was disappointing and I wouldn’t recommend this hotel."

"One of the best hotels in the world "

"Good family hotel : spent 6 days there with my family (8 & 11 YO kids) and we had fun. Food was great and the shuttle to Marrakesh a great bonus. I would recommend it for sure . "

" Beautiful decor, grounds, & property. Loved the chocolate palm trees sculpture delivered to my room."