Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The property itself sits at the end of a semi private road on a massive lot. It worked out great for our family of 5 and the grandparents. A few things for feedback: the checkin/checkout process was a little edgy. Our checkin time was pushed back until after 5 due to construction on the road. This was not anyone’s fault so completely understandable. We had groceries set to arrive at 5 but when she arrived, the road was still blocked off. Finally after 6 PM, the road was clear and she was able to bring the groceries. Things were melted but not a huge deal. To alleviate that, the management company agreed to a 1 PM check out. We did have a house manager that came in and did the dishes and took the trash out on Friday. She was super sweet and accommodating! The inside of the home was fine but the outside definitely needed so help. A full on power wash was needed on the house itself as it was covered in bugs, webs, dirt etc. There was a birds nest my children found with a dead baby bird in it (a bit traumatic), lots of wasps nests on the palapas area, and a cactus growing out of the gutters. If the outside was taken care of, it would of made a huge difference. Upon check out, we had another house manager come in saying it was past 11 and the cleaning ladies should be there soon wondering when we were checking out. I informed her of the agreed upon 1 PM check out and she had no idea about that. We rushed to pack our belongings and clean up and left the house. We then received a text message that we were correct about the later check out time in which they said we could stay until 2. Though we appreciated that, we were long gone. Communication is key with this type of business especially when dealing with guests. Overall, a great stay but will most likely choose another home next time.