This rental was very comfortable, especially liked the great room, sectional was very comfortable. TV DISH, streaming all excellent. Kitchen stocked with most needed items except a cutting board or surface - only option is the counter which is not good for it or knives. Kitchen floor had some very noticeable lumps in the bench side and in front of the refrigerator - not sure if there have been water leaks that impacted what was supposed to be new vinyl flooring (the living area is not vinyl flooring - it is older carpet). Some areas of the house are notable worn. Washer and dryer are definitely aged but they both worked well. Master bed was very comfortable, we prefer a firm mattress and this was surprisingly firm. Cleanliness was overall good, the ceiling fans and return vents definitely need to be cleaned. Welcome bag from Surf and Sound was unexpected and very helpful - paper towels, bathroom tissue and trash can liners, dish soap to get started with.
I find it a little disappointing that the rental management company had no one available, office closed on Saturday evening when check-in is not available until 6 pm. Should there have been a non-emergent need, there was no one available until Monday. I do think this is something that the company should look into so that a best level of service can be provided to customers
