「In the hotel books my pre payment was not found so I had to pay at the hotel a sum of Rs.4500/ can you please check my accts and refund if I had double paid 」
「They had no record of our reaction (that we had paid confirmation through hotels.com. They charged us cash to get a room. (Options in the area and time we arrived extremely limited). Had to try and negotiate an 11 check out at 9 suggested he wanted us out by 10 (place had no other guests). Very noisey all night」
「I wish I could like this place more but there were a few things which would make me reconsider booking if I had known upfront. Firstly, the driveway is a pain but can deal with it if known upfront, front desk was very accommodating taking our luggage up the hill to our van. Room 103 was a family room but directly above the reception and bar, so expect loud tuk tuks and music from the bar until about 11.30pm. Overall it was 3/5 - not bad, not amazing.」
「Amazing place. Can’t fault a single thing. We stayed in a two bedroom suite and it was amazing. Staffs are very polite and helpful. Always ready to help with a buggy. Spa was amazing in a very scenic set up. Secluded yet just a few mins drive to main city centre. Pool area is nice but the pool is rather small. Breakfast is very good, made to order. Complimentary guided trek to little Adams peak just behind the resort. They gave discount vouchers for Ravana pool club and zip lining but we didn’t...
「I stayed two nights at the Heritance Tea Factory hotel. As soon as I arrived I was amazed by the scenery, it looks just exactly the same as the photo, surrounded by tea plantations with a great with of the mountains from afar. It is a bit of a drive from the town but it was nice to be in somewhere very peaceful and scenic. They have a lovely welcome ritual and tea. The hotel still has the engines from the factory days and they runs every night for 30 mins. It is full of stories in this hotel....
「Utterly fabulous. We were hesitant about booking due to the high price point; but it was worth every penny. The staff are wonderful, so caring and hospitable - nothing is too much trouble. The views take your breath away, the food was the best we had in Sri Lanka. We really did not want to leave 」
「Great hotel, great service. Other reviews mention good food but to me it was just okay. I got the cheapest room and it was perfect I can’t imagine how the other rooms are. Only negative is we didn’t have a mini fridge .」
「Room was clean and spacious. Owner was very nice and cooked a lovely breakfast in the morning. He also dropped me into the centre of Ella one day to prevent me walking there! A great stay and would recommend.」
「Stunning location high up in Ella and just a 5 minute walk to Nine Arch Bridge. The accommodation was perfect and the staff super throughout. Highly recommend. 」