When we walked in, we saw there was food on the countertop, and nothing had been cleaned. Both beds had been slept in, all the bath towels were in a pile on the bathroom floor. The trashes were all full and one of the toilets had been used but not flushed. There were several dead bugs inside on the windowsills, which made me think the unit had not been cleaned in a long time. The unit also smelled musty/dirty. We called and reported the problem at 4 pm, and we were told they would work to either get the unit cleaned or get us a new unit to stay in. We were told they would call us back withing the hour with a solution. They also told us to have “dinner on them” while we waited. After 6 hours we returned, and nothing had been done and no one called. We were in the same dirty unit we left earlier. We called again and they asked us if we would clean the unit! We had two small children and no other options, so we knew we would have to start cleaning, except there were no cleaning supplies available and the closet that had the supplies was locked. We had to go to the store and buy supplies with our own money and then clean/do laundry just so we could sleep there that night. We were told we would receive a call the following day. We never got a call, ever.I still can’t believe we were asked to clean our own unit, with cleaning supplies we had to go out and purchase. We had to wash all the bedding and towels with laundry detergent we had to purchase.