「The Lairds House is a unique place to stay. It has an historic charm and well furnished hotel rooms. I also ate there and the meal was good, but did suffer from an upset stomach after. In the morning as a result I had a very simple breakfast, avocado on toast which was slightly below par.
My main concern was having booked through Expedia there was a dog fee which wasn’t clear of £15. Having been told I had settled up my bill the night before and tried to leave was made to feel as if I was trying...
「Room perfect for the purpose of a family of 4 getting a good nights sleep before an early flight.
Customer service and restaurant staff not of the same quality as I’ve experienced in other Hilton hotels.
Restaurant service was terribly slow, staff all inefficient, inexperienced and a lazy manager. When I asked for the service charge to be removed at no point did she ask why…. Looked like an unhappy camp although the number of staff was plentiful for the customers in the restaurant.」
「The staff were excellent and couldn’t be more helpful. The lobby and bar areas were nice. We had to change rooms as our first room wasn’t clean. We were moved to a better room only to find scaffolding being put up outside our room on the first day.
We went out for the day and when we came back there were workmen on the scaffolding. We decided to pack up and go home a day earlier than planned. We only stayed one night when we had paid for two. We won’t be going back to this hotel. It needs to...