When I arrived, there was not a room to fit the description of the one I booked, so I received a free upgrade for the first night to a beautiful suite. Although this meant the inconvenience of moving my things for the remaining two nights, the staff were very accommodating, holding my luggage when I headed to meetings in the morning, and bringing it to my room again when I returned. I did not use room service or eat in their dining room, so I can not speak to this. However, I will say that although the English proficiency of the staff was low overall, they did all they could to understand me, assist me, and make my stay comfortable. The carpet in the second room was not the cleanest, marked in some areas with stains, but it was clearly free of loose dirt. The shower, bath and bed were clean when I arrived and cleaned daily as well, with soft towels and nice bathroom amenities. It was close to the metro, about a 10 minute walk, and the neighborhood was relatively quiet at night. I would stay there again, and recommend it without hesitation.