Birmingham Bilston Craft Gallery Hotels

"Staff were good. Parking good. Food average "

"Room 209. City view. Lovely room, spacious and nice modern design. Good shower and bathroom. Bed fairly comfortable although dipped slightly in middle with 2 medium sized people in it. Pillows were plump. The only thing which let it down was the window catch was broken and the window would not close fully meaning the noise from the main ring road was loud and constant and woke me up several times in the night. I tried to put something inside the catch but it reduced the noise only a little. I suggest the hotel inspects and fixes this. "

"Pleasant staff"

"Clean,tidy."

"Host was fantastic and kept us informed on everything. The property was lovely and clean. Plenty of condements/Tea/Coffee available. The location was great, very quiet. We stayed for the weekend for a 50th birthday. We will be booking to return again."

"This was cancelled the afternoon before we were due to travel the next morning.as you can appreciate this is unacceptable and very stressful for our family.thought it was disgusting to do that at such short notice."

"I demand a refund. I waited in the dark in the rain for the host to give me the code to get in. The host did not answer calls. This was an emergency to get to the nearby hospital to visit a critically ill relative. I did not stay and booked another place "