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伍爾弗漢普頓金棘酒店的評價

3 out of 5
伍爾弗漢普頓金棘酒店
126 Penn Road, Wolverhampton, England

評價

6.6
10 分評分，優異；416 則評價中有 74 則" "
8 分評分，不錯；416 則評價中有 125 則" "
6 分評分，一般；416 則評價中有 110 則" "
4 分評分，欠佳；416 則評價中有 62 則" "
2 分評分，很差；416 則評價中有 45 則" "

7.0/10 

整潔度

7.6/10 

職員與服務

5.4/10 

設施服務

6.0/10 

住宿狀況

5.0/10 

環保程度

評價

2/10 很差

Kevin

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Farce
We were informed at 11am on the day of arrival that the hotel was shut !!!! Absolute farce.
於 2021 年 11 月住了 2 晚
General Manager 於 2021年11月26日的回應
Hi Kevin, Thank you for your email, Kind Regards

2/10 很差

Dalbir

於 2021 年 11 月住了 1 晚
General Manager 於 2021年11月16日的回應
Dear Dalbir, Thank you for your review , Sorry for the issues regarding your booking. Kind Regards

4/10 欠佳

wiktor

家人同遊
不滿：整潔度、設施服務和住宿狀況
Absolutely awful,condition of room disgraceful,full of hairs and cobwebs squeaking floor door’s rattling
於 2021 年 11 月住了 1 晚
General Manager 於 2021年11月15日的回應
Dear Wiktor, Thank you for your comments I will Look into these today . Kind Regards

10/10 優異

Paulette

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Great hospitality and breakfast
The receptionist and hospitality and service was excellent. The room was clean and comfortable. Great full English breakfast. My only minus was the bed was too soft, so my nights were not comfortable. But overall very good .
於 2021 年 11 月住了 2 晚
General Manager 於 2021年11月15日的回應
Dear Paulette, Thank you for your review of the hotel. Kind Regards Richard

8/10 不錯

Robert

讚好：職員與服務
不滿：設施服務和住宿狀況
It was very dated
於 2021 年 11 月住了 1 晚
General Manager 於 2021年11月14日的回應
Dear Robert, Thank you for your review. Kind Regards

10/10 優異

Simon

於 2021 年 11 月住了 1 晚

8/10 不錯

Dale

伴侶同遊, 商務旅客
讚好：職員與服務
不滿：整潔度和設施服務
Cleanliness of room wasn’t up to standards. Marks up the wall, stained dirty carpet. A plus side the staff were friendly.
於 2021 年 11 月住了 1 晚
General Manager 於 2021年11月7日的回應
Thank you for your kind review, Kind Regards Richard

6/10 一般

Garton

商務旅客
Basic but the staff are very helpful
Stay was ok, staff was very friendly hotel was a little disappointed front entrance glass door was shattered and taped together not a good start.
於 2021 年 10 月住了 3 晚
General Manager 於 2021年11月3日的回應
Hi Garton, Thank you for your review , The front door is being looked into for replacement after the wind attacked it. Thank you once again. Kind Regards

8/10 不錯

David

於 2021 年 11 月住了 1 晚
General Manager 於 2021年11月4日的回應
Dear David, Thank you for your kind review. Kind Regards

8/10 不錯

Ronald

於 2021 年 11 月住了 1 晚
General Manager 於 2021年11月4日的回應
Dear Ronald , Thank you for your kind review. Kind Regards

2/10 很差

Bethan

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worst hotel I have ever stayed at!!
The worst hotel I have ever stayed in! Walls are paper thin so could hear everything from the rooms around, even the rooms access the hall. Paint falling off the walls, mattress springs were broken meaning the most uncomfortable bed. Windows didn’t close right as they are so old so I was freezing all night. Tap in the bathroom only had hot water, so brushing teeth with hot water was not pleasant! I thought the breakfast might be able to redeem the awful night stay I had, but unfortunately not. I found a hair in my breakfast and swiftly left right away. I didn’t want to stay any longer than I needed to. Would advise you stay away from this hotel!
於 2021 年 11 月住了 1 晚
General Manager 於 2021年11月3日的回應
Hi Beth, So sorry about the issues you had did you alert any of the team regarding this. I will investigate these with the team. Kind Regards

2/10 很差

Simon.

商務旅客
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Unbelievable anyone would stay in that place and pay their outrageous prices. Lovely receptionist only saving grace, couldn't have been more helpful.
於 2021 年 11 月住了 1 晚
General Manager 於 2021年11月2日的回應
Hi Simon, Please except my apologises for the issues , If you could inform us of what problems you had I can look into it for you. Kind Regards

8/10 不錯

David

於 2021 年 10 月住了 1 晚
General Manager 於 2021年11月3日的回應
Dear David, Thank you for your kind Review. Kind Regards

4/10 欠佳

Laura

多人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The staff were really friendly and nice! The rooms were a bit run down. They needed a really good deep cleaning. Things like hand soap and shower gel missing. The pillows were so thin.
於 2021 年 10 月住了 1 晚
General Manager 於 2021年11月2日的回應
Dear Laura, Thank you for your review I will look into your comments Kind Regards

10/10 優異

Andrew

讚好：整潔度、職員與服務和客房舒適度
於 2021 年 10 月住了 1 晚
General Manager 於 2021年11月2日的回應
Thank you for your Kind Review

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
I found the rooms clostophia there were no fans in the room as it was very warm in the room no air conditioning
於 2021 年 7 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pleasant, friendly, value for money
於 2021 年 7 月住了 1 晚

6/10 一般

真實旅客

商務旅客
不滿：住宿狀況
The car park is massive. The bedroom is spacious. The price is cheap. The floor tile in the bathroom and carpet need more care.
於 2021 年 6 月住了 1 晚

2/10 很差

Scott

於 2021 年 6 月住了 1 晚
rachael 於 2021年6月7日的回應
many thanks for your score. we are sorry your stay with us was not as expected.

6/10 一般

Anupam

於 2021 年 5 月住了 2 晚
General Manager 於 2021年6月6日的回應
Thank you for your review of our hotel here in Wolverhampton ,

8/10 不錯

John

於 2021 年 5 月住了 4 晚
Matheus 於 2021年6月4日的回應
Thank you very much. I hope see you soon here again.

4/10 欠佳

真實旅客

親子同遊
不滿：整潔度、設施服務和住宿狀況
Highly disappointed 😞 We arrived at the hotel, checking in was fine. However, as we entered own room was not cleaned. It was not cleaned after the previous guests left, there was empty bottles, cups and the bed sheets were not changed. It was unacceptable as they knew we were coming.
於 2021 年 5 月住了 2 晚
General Manager 於 2021年6月1日的回應
Dear Guest, I am very sad and shocked to hear the issues you had upon arrival to the hotel over the weekend. I will be looking into this with the team. So sorry about that. Kind Regards Richard

2/10 很差

Paul

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 5 月住了 1 晚
General Manager 於 2021年5月24日的回應
Hi Paul, I am so sorry to hear your comments regarding your stay here at The Goldthorn hotel. If you can give me a little more information on what the issues were that would be wonderful so I can investigate them. Thank you Kind Regards Richard

10/10 優異

真實旅客

於 2021 年 4 月住了 2 晚
rachael 於 2021年5月12日的回應
many thanks for a 5 out of 5 score. we are very pleased you enjoyed your stay. please do come and visit us again soon.

2/10 很差

Paul

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
SLEEP IN YOUR CAR
Filthy dirty room. Pictures unfortunately only tell half the story. Sadly what I wanted to write was not accepted by Hotels.com
於 2021 年 3 月住了 1 晚
General Manager 於 2021年3月23日的回應
Dear Paul, So Sorry hear about the problems with your stay at the Goldthorn hotel, I will investigate this with my team , I can only apologise for the issues you had during your stay.

6/10 一般

Shaun

商務旅客
讚好：職員與服務
不滿：住宿狀況
rooms need attention
The room was just about clean, the table was still 'sticky', the radiator by the bed has no way to regulate the radiator and the other radiator I had to fix to be able to turn it down. The opening window by the bed was broken and you cannot shut it. the securing mechanism on the window in the bathroom was missing so they had screwed it shut.
於 2021 年 3 月住了 4 晚
rachael 於 2021年3月22日的回應
Good evening Shaun, we are sorry to hear this, I will raise the issues you have expressed to our housekeeping and maintenance team. we do thankyou very much for your feedback. Kind regards, reception team.

4/10 欠佳

Francis

商務旅客
讚好：整潔度和客房舒適度
不滿：職員與服務和住宿狀況
Hotel is good value for money,a bit dated but that’s not an issue. Very disappointed that there were no toiletries in the room,there was a kettle but no tea or coffee to go with it,I tried calling reception 4/5 times for an answer machine to tell me it doesn’t take messages,🙁
於 2021 年 3 月住了 1 晚
rachael 於 2021年3月18日的回應
many thanks for your review Francis, I do apologise for the lack of toiletries & tea and coffee in your room. They can be provided at the reception desk. please do not let put you off coming to visit again soon, we do look forward to hopefully welcoming you back soon.

10/10 優異

真實旅客

親子同遊
讚好：職員與服務、設施服務和住宿狀況
Nice affordable hotel. Professional and helpful staff
於 2021 年 1 月住了 1 晚
rachael 於 2021年3月18日的回應
Many thanks for your 5 score review :) we are thrilled you enjoyed your stay with us at the Goldthorn hotel. I will be sure to pass on the positive comments to our team! we do look forward to welcoming you back soon!

8/10 不錯

Alan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 11 月住了 1 晚
rachael 於 2021年3月18日的回應
Many thanks for your score review :)

4/10 欠佳

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
I don’t normally do reviews but the Curtin’s were faded we had a ripped chair and the bedroom was only cleaned on the floor and a light shade was ripped The room was not clean above the Curtin I booked the room based on the photos which were strategically taken so the above was not shown. Very disappointed
於 2020 年 9 月住了 1 晚
Reception 於 2020年10月4日的回應
I am very sorry your stay with us was not as expected, i do apologize and have informed housekeeping of the issues you have made clear to us.

8/10 不錯

Allan

於 2020 年 9 月住了 3 晚
Reception 於 2020年10月4日的回應
Thanks for your review on your stay

6/10 一般

Charlotte

Needs some love. But fine for an overnight stay passing through.
於 2020 年 9 月住了 1 晚
Matheus 於 2020年9月27日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Paul

讚好：客房舒適度
於 2020 年 8 月住了 2 晚
Matheus 於 2020年9月27日的回應
Thanks for staying with us. We appreciate your feedback!

2/10 很差

james

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
dump
Room was filthy had to go and complain got moved and the room still wasn’t clean even the hotel staff took photos we won’t be returning
於 2020 年 8 月住了 1 晚
Reception 於 2020年10月4日的回應
I am very sorry for the hotel not being to standard during your stay i have passed your comments onto the housekeeping department so they can look into the cleaning of the rooms allocated to yourself.

8/10 不錯

真實旅客

於 2020 年 3 月住了 3 晚

2/10 很差

Steven

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
Room was dirty! Bathroom was awful floor collapsing
於 2020 年 3 月住了 1 晚

8/10 不錯

Donna (Manchester )

多人同遊
讚好：整潔度和職員與服務
The hotel it’s self was very comfortable, rooms and public areas clean but the grounds need tending to, I slipped in built up mud by the steps to the business centre and the flags need a good clean for safety reasons. The lady on the desk was lovely, the breakfast staff were helpful but one of the men kept speaking to a guy called hasan like rubbish it was uncomfortable to hear as no one should be berated let alone in front of a dining hall full of people, he needs to learn to add please and thank you on to his instructions, all staff no matter what their role should be treated with respect
於 2020 年 3 月住了 1 晚

10/10 優異

Dylan (Champagné)

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean room.
於 2020 年 3 月住了 2 晚
reception team. 於 2020年3月15日的回應
thank you so much for your rating. we are chuffed. thank you for taking the time and we hope you visit us again.

6/10 一般

真實旅客

讚好：整潔度和職員與服務
Decent hotel
Staff are helpful & polite. About a fifteen minute walk to town centre. Large free car park. Kettle, tea, coffee & milk provided. Rooms need updating. Creaky & sunken floorboards. Nice restaurant. Good breakfast choice. All in all good value and location.
於 2020 年 3 月住了 2 晚
reception team 於 2020年3月11日的回應
thank you for taking the time to comment. we appreciate it.

6/10 一般

真實旅客

多人同遊
讚好：整潔度
不滿：住宿狀況
Ikä alkoi näkyä ja tuntua. Ruoka oli hyvää. Henkilökunta ystävällistä. Sijainti ok.
於 2020 年 3 月住了 3 晚
reception team 於 2020年3月11日的回應
thank you for taking the time to comment. we appreciate it.

6/10 一般

Jagjeet

不滿：整潔度、職員與服務和住宿狀況
於 2020 年 3 月住了 1 晚
reception team 於 2020年3月11日的回應
thank you for rating us. we appreciate it.

8/10 不錯

Bob

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Sophie 於 2020年3月7日的回應
Thank you for your review of your stay with us at the Goldthorn Hotel, we appreciate your feedback!

4/10 欠佳

Jonathan

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not my cup of tea
Only good bits were the amount of parking spaces and the breakfast. The reception area is reasonable but the rest of the hotel is very tatty and tired. Very cramped rooms too.
於 2020 年 2 月住了 1 晚
Sophie 於 2020年3月7日的回應
Thank you for your review of your stay with us at the Goldthorn Hotel, we appreciate your feedback!

8/10 不錯

kelly

商務旅客
讚好：職員與服務和客房舒適度
would recommend
Staff lovely and friendly and very accommodating. The hotel reception, restaurant, foyer and bar area are lovely and modern. I was staying in the business centre part of the hotel, which is like a cute little guesthouse at the bottom of the carpark. Be mindful though as it’s very dark at night to see your footing whilst walking. My room was moderate. Clean but the curtain tops were covered in dust. The radiator dial was also broken so it just turned all the way around. I couldn’t gauge how to turn it up so i spent the night a little cold. Inspite of this i would recommend staying here especially for the price i paid through bookings.com. Breakfast was £10 but included a lovely continental spread and hot food made to order.
於 2020 年 2 月住了 1 晚
Sophie 於 2020年3月7日的回應
Thank you for your review of your stay with us at the Goldthorn Hotel, we appreciate your feedback!

8/10 不錯

Gurjeet

多人同遊
讚好：整潔度、職員與服務和客房舒適度
Comfortable stay rooms are dated needs some work
於 2020 年 2 月住了 1 晚
Sophie 於 2020年3月7日的回應
Thank you for your review of your stay with us at the Goldthorn Hotel, we appreciate your feedback!

8/10 不錯

Adrian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
An older hotel in a good position for walking to amenities and the football ground. Rooms were clean and the staff were professional and friendly. Had a lovely room in the side annex which had a four poster bed and decorative plasterwork ceiling and coving.
於 2020 年 2 月住了 1 晚
Sophie 於 2020年3月1日的回應
Thank you for your review on your stay here at the Goldthorn Hotel, we are glad you enjoyed your stay.

10/10 優異

Maria

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bien
Sitio muy bueno a nivel calidad/precio
於 2020 年 2 月住了 1 晚
Sophie 於 2020年3月1日的回應
Thank you for your review on the Goldthorn Hotel we are glad you enjoyed your stay with us

8/10 不錯

Paul

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
reception team 於 2020年2月11日的回應
thank you Mr Paul for taking the time to rate us.

10/10 優異

Baris

商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
於 2020 年 2 月住了 1 晚
Sophie 於 2020年2月9日的回應
Thank you for taking the time to review our hotel!

8/10 不錯

Stones

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務
The staff are friendly especially Rachel on reception desk. The breakfast was hot and good choices. How ever we were disappointed that the swimming pool had been closed down. We were looking forward to a leisurely swim on the day of checkout due to being heavily pregnant. It is still being advertised on here and other websites that there is a pool on site. This to me is faulse advertising so it needs to be taken off or state that the pool isn't in use.
於 2020 年 1 月住了 1 晚
Sophie 於 2020年1月31日的回應
Thankyou for your review on your stay here at the Mercure Wolverhampton Hotel i will pass your comments onto our management team