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“Upon arrival, there was just a sign at the desk, which was unmanned, saying someone would be back after helping another customer. We waited a while for the gentleman to return. That's fine, he was helping someone. When he checked us in, we found out the elevator was broken...no big deal...but then we were put on the 3rd floor and needed to carry everything up the stairs. Again, not a huge deal, but the place was definitely not too full, so why not just offer people something on the first or even……

“The proximity to the airport was perfect. The staff were so nice and helpful with parking while we travel. Of course the bar is always nice!!”

“The room was clean and well maintained and check in was a breeze! Had a frustrating time trying to use the TV's (Roku kept forgetting the wifi) but the amenities more than made up for it! Plenty of areas to gather, cook and have a picnic, indoor and outdoor pools and hot tubs, good breakfast and a beautiful location! Highly recommended! ”

“It was nice enough but looked like people lived there.”

“A beautiful property. Staff was very accommodating. We just stayed overnight because it was close to the smoky Mountains and Cades Cove would definitely stay again.”

“Wonderful property”

“Room are smelly and with hundred of ants on the dining table, so scary! This is the first time I stay at Staybridge and it gives me very bad impression on this hotel.”

“The property was in good shape, staff was friendly and the room was good. I would stay there again if in the area.”

“My husband and I were in Townsend for our grand daughter's wedding. We stayed at Laural Valley Mountain Retreat. We were on the second floor and had a great view. When I booked our room, I had no idea we would be walking up 21 steps to our room. SURPRISE!!!! These are thing you really need to know about when booking. My husband is 78 and I am 76 and have had total knee replacement in both knees. I was also wearing a heart monitor that weekend. Boy did I give it a workout. ……

“Very friendly staff and a wonderful stay.”

“The breakfast was good and convenient. We had a room where the water from the shower drained out to the rest of the bathroom. So our bathroom floor stayed soaked. I understand that this was a handicapped accessible room but they too could have benefitted from a dry bathroom floor and some drawers to put clothes in. Not one drawer and only 3 hangers. Alex was wonderful and helpful, and parking was convenient.”

“Seems to be an older property, but is very well maintained room was very nice and clean. Staff was very friendly from checking in to check out”

“So glad we went with this hotel - great price and airport shuttle excellent - All of the staff were very helpful and kind - good clean safe choice near the airport. ”

“Had 2 pools. Antique furniture but no iron/board, no luggage rack Tight parking Desk closes by 9pm, they left key and instructions. Real key, not electronic HIGH PRICE, NO BREAKFAST”

“Breakfast was great, especially with my Starbucks coffee! Staff was very courteous and everything was very clean!”

“They charged us a $50 deposit, claiming they would refund it at checkout—but that never happened. They stole our $50, and the exact same thing happened to some acquaintances of ours. On top of that, the refrigerator didn't even work.”