「The staff need to be re-trained. House keeping was inconsistent - four towels, then two. Six waters, then none. Laundry had to be chased. The staff at the breakfast restaurant were appalling. Cutting in front all the time when walking, standing in groups talking whilst we were trying to open doors. Being told to move tables! Unhelpful at best. This is not a five star experience. Not even close.」
「The staff need to be re-trained. House keeping was inconsistent - four towels, then two. Six waters, then none. Laundry had to be chased. The staff at the breakfast restaurant were appalling. Cutting in front all the time when walking, standing in groups talking whilst we were trying to open doors. Being told to move tables! Unhelpful at best. This is not a five star experience. Not even close.」
「Beautiful hotel, very centrally located and right next to the ocean.
Our room was nice and spacious and clean.
Staff and management were very nice and helpful all around.
Eg 1: I had hurt my ankle the previous day, and over our 2 day stay, they assisted my wife in getting ice for my leg.
Eg 2: We also needed a screwdriver to remove the battery from a toy we bought (for plane travel), and the staff went out of their way to help out with it (laughing at us).
The breakfast and dinner buffet...
「Beautiful hotel, very centrally located and right next to the ocean.
Our room was nice and spacious and clean.
Staff and management were very nice and helpful all around.
Eg 1: I had hurt my ankle the previous day, and over our 2 day stay, they assisted my wife in getting ice for my leg.
Eg 2: We also needed a screwdriver to remove the battery from a toy we bought (for plane travel), and the staff went out of their way to help out with it (laughing at us).
The breakfast and dinner buffet...
「We arrived from Airport, they provided shuttle. They found a driver to take us to Ella. We came back 3 days later and they shuttled us to the Airport. Excellent service. Great food.」
「We arrived from Airport, they provided shuttle. They found a driver to take us to Ella. We came back 3 days later and they shuttled us to the Airport. Excellent service. Great food.」
「Precioso hotel decorado de manera exquisita, nuevo (es del 2024), la atención magnífica, la cena buffet genial, un hotelazo que merece la pena conocer.
Es un lujazo acabar el viaje de Sri Lanka en ese hotel. Altisimamente recomendable. 」
「Precioso hotel decorado de manera exquisita, nuevo (es del 2024), la atención magnífica, la cena buffet genial, un hotelazo que merece la pena conocer.
Es un lujazo acabar el viaje de Sri Lanka en ese hotel. Altisimamente recomendable. 」
「Was there for a biz trip and as good as always..the staff there are friendly and helpful. Room is comfortable and hotel location is not too bad
I will definitely come back and stay there 」
「Was there for a biz trip and as good as always..the staff there are friendly and helpful. Room is comfortable and hotel location is not too bad
I will definitely come back and stay there 」
「This is the perfect place to stay for one night before heading to the airport. It was clean, great water, pressure/hot water, great hospitality, and it was nice to have a pool. If we were staying in Negombo for another few days, I would absolutely stay here. Everything is very updated and well kept and the location is only a short TukTuk away from the water. The airport was about a 15 min drive. 」
「This is the perfect place to stay for one night before heading to the airport. It was clean, great water, pressure/hot water, great hospitality, and it was nice to have a pool. If we were staying in Negombo for another few days, I would absolutely stay here. Everything is very updated and well kept and the location is only a short TukTuk away from the water. The airport was about a 15 min drive. 」