Huntsville Bridge Street Carousel Hotels

"Clean and suited my needs for a quick business trip. Solo female traveler and felt safe. "

"Didn’t feel safe. Loud argument in another room that went on for at least 30 minutes."

"All staff working here are AMAZING…this is the BEST part of the stay! The hotel is convenient to shopping and entertainment, but dos not meet the standards of a typical Marriott property. One of the elevators was out of order which was a little inconvenient. The worst part of this was hearing from another guest that the elevator was also out of order when they last stayed at the property 2 months prior. There is a strong sewer/body odor smell in the lobby that was attempted to be covered up by a strong cleaner. Our room did not have linens provided for the pull out bed. We also did not have extra blankets. There is a lot of detail that’s overlooked in making this property great. Management needs to pay attention to improve this."

"Only one elevator. Noisy room next door"

"The room was spotless. The staff were incredible. Our view was amazing. Very enjoyable!"

"very helpful and friendly staff. room was clean and quiet"

"The staff I would say was average and below. The hotel was super nice and clean. But the hotel staff behind the desk could have given better costumer support. Example 1, I had booked two rooms together online. After checking in, we noticed the rooms were on two separate floors. So we went back up and requested they at least be on the same floor. I didn’t understand why the clerk was not more accommodating at the beginning when we checked in the first time. He was helpful after we asked. Example2, when checking out I like to get a receipt before I leave the hotel to ensure everything is correct. The printer was broken, so an email was fine. When I asked the $ amount, it wasn’t what I had expected and asked to pull it up and try to determine why. She said she couldn’t do anything. After more questions I finally figured out why (it was the $50 deposit that would eventually come off). But I felt as if she didn’t care and nothing she could do ab it. Example3, breakfast was cold, no plates, several items were not refilled for 30 min. The breakfast looked like it would had been a hit if it was managed better. The hotel has a great opportunity to turn this around. The staff was not helpful at all. I will say the cleaning crew was very friendly! I never write reviews but this one really needed it so management can hopefully correct. "

"Tv didn’t work and toilet was stopped up."

"The staff was phenomenal 👏 "