We had a very disappointing experience at this guesthouse and wouldn’t recommend it. Firstly, we were not sent the check-in details or entry codes in advance, meaning we struggled to access the building on arrival. We had to call the property to get this information. All other guests that arrived had the same issue.
What was most upsetting, however, was discovering that we’d been placed in a basement room, which was not made clear at the time of booking. We reserved a standard double room with an en-suite, and the photos showed a bright, airy space with natural light. Instead, we were given a dingy, dark basement room with zero natural light and no privacy. People walking past could look directly into the room. It felt more like a converted storage area than a proper guest room.
On arrival, we were met with a pile of bin bags and dirty laundry in the hallway just outside the room, creating an awful stench which also seeped into the room. The lack of ventilation made everything worse. The toilet paper was damp, the air was thick and musty, and there were clear signs of neglect, including mould growing at the base of the toilet, a broken window handle, a crack in the window covered in duct tape and a leaking shower due to missing sealant.
We raised these issues with the property, but they were unable to offer us an alternative room. This should have been advertised as a basement room at a significantly lower price. We feel ripped off, misled, and regret booking this place.
