The hotel itself was very clean, the staff was courteous and customer friendly. The room was beautiful. However, we stayed at this hotel the week of our 25th wedding anniversary trip, and had booked this hotel and spa services MONTHS in advance. I called the hotel numerous times to confirm the spa services, and they were confirmed. The day of the service, we were informed by a hotel staff member an hour before the service, that one person was sick, and cancelled both of our services. We had booked a massage for each of us. To say we were disappointed was an understatement. It really portrayed the hotel to us in a negative light, all things considered. Will not be staying there again.