「The room was clean, the staff were friendly, and the food and amenities were enjoyable. Unfortunately, our experience was overshadowed by a very frustrating check-in process.
We waited over three hours past check-in time before our room was finally ready. To make up for the delay, we were assured by the front desk—and it was noted on our reservation—that we would receive a 2:00 PM late checkout the following day.
However, at 12:00 PM the next day, our room keys stopped working. After returning...
「Overall, we had a good experience at the Magdalena Grand. The hotel was clean, comfortable, and the staff were friendly and helpful throughout our stay. The service we received from the team was appreciated, especially when dealing with an unexpected issue.
On our first night, there was a plumbing problem and we were unable to use the water for showering. The issue was resolved later that night, and the staff made an effort to provide alternative arrangements so we could manage while it was...