Baldwinsville Bud Light Amphitheater at Paper Mill Island Hotels

"Location was amazing, staff was super friendly. A few of us got very early breakfast. Booked it for my bachelorette trip. Nothing crazy, just local shopping and activities. Bought two deluxe suites. It was a few little things I had a problem with; pool was super small so after three families in it, it was “full”. The A/C in one of the rooms was broken and it reached 72 in there, they did bring box fans. Our door kept getting stuck and it was VERY hard to open. I would potentially book again for a short over night trip or something, but not for anything “important”. "

"I wasn't there very long, but the staff was very friendly and our room was very clean along with the lobby and hall. "

"I wish I could give this place a negative star review. Please listen to me when I tell you do not give this place your money (especially your credit card). When you arrive you are told to give your credit card information for a $100 “incidental fee” that is “refundable”. Keep this in mind. Right off the bat we were placed in the wrong room. At first I thought it was no big deal, these things happen. But when we were placed in the correct room, there was no heat and no hot water and it was single digits outside. We were cold. We booked a room for just one night (literally just slept there). I handed my room keys to the lady at the counter the next morning and left the hotel. The morning after that I was charged not only the $100 “incidental fee”, but an additional $25. Then the NEXT morning I was charged an additional $65! I called the hotel MULTIPLE times a day since then looking for an explanation and a refund. Each time I called I was told the manager was busy and they’ll get back to me. It’s been over a month and I still haven’t heard anything from them. "

"I’d give this hotel a 5 star, however, the walls are thin and the room next to ours kept us us literally all night!"

"The hotel was decent but our room was at the end of the hallway next to a staircase and door. All night long we heard people and the door opening and closing. "

"Was good"

"The hot jets were broken and the pool area did not have access to towels- "

"The staff were really friendly. The breakfast overseer Courtney was outstanding. We did not use the AC. Heating system was ok but quite noisey. Clean room was ok."

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