Cardiff Candleston Castle Hotels

"Great stay- only slight disappointment was no spa any more"

"The mattress was dreadful. Every spring could be felt and creaked and groaned. I asked to be moved and was put into a room with a better mattress. With a spare duvet on top the mattress in 2nd room was comfortable. There was a huge radiator in bathroom which couldn't be turned off. Bathroom was like a sauna. Well kept foyer which smelt fresh until staff came in smelling of stale cigarette smoke. Room was clean and freshly painted. Carpets in rooms and hallway looked new . As long as you have a decent mattress this hotel is good value , clean and quiet ."

"Better shower"

"No cold water"

"Hotel needs serious renovation, lots of corridor and street noise due to lack of soundproofing in an old property, but cheaper price so get what you pay for!"

"Wonderful stay "

"Was easy to get to from Cardiff, initial train ride and then a bus which stopped right outside the hotel. Staff were very friendly, welcoming and helpful. Will stay again."

"Great friendly staff, very helpful. The rooms and bathroom are a good size. Excellent- would recommend. "

"Our stay at the Best Western Aberavon Beach was a deeply disappointing experience. What was meant to be a relaxing break was marred by verbal abuse, noise, and a complete lack of professional conduct. The most serious incident involved a 17-year-old guest shouting vile verbal abuse (“suck my dick”) at us from his window. We reported this to reception immediately, but the guest’s loud music continued throughout the night, and we never received an outcome. Alarmingly, the staff disclosed that the guest was “there on his own”—a significant breach of guest privacy and GDPR. Noise was a persistent issue; on both Friday and Saturday mornings, young children were permitted to run and shout in the corridors right outside our room without any management intervention. While reception offered a bottle of wine as a "gesture of goodwill," the experience was further soured at the bar. A male staff member was incredibly rude to my partner, making a sarcastic and unprovoked remark that she had “obviously drank wine through a straw” before. This, combined with our room keys failing and needing to be reprogrammed multiple times, made for a stressful stay. A bottle of wine does not compensate for verbal harassment and staff insults. We are currently seeking a full refund for this failed experience."