Burntwood Carole Baker RBSA Hotels

"Great stay beside the track"

"Breakfast was excellent lots of choice and all very fresh we had a disability parking space right outside the door so was great "

"The Lidl over the road was very handy. I tried adjusting the television and a toilet roll fell down from the bracket. No bath towel on the first night, just two hand towels. Staff were very helpful and friendly, breakfast was nice but the hotel could do with updating."

"They took care of me. I shall stay again. Thank you "

"Helpful and friendly staff, great shower, clean big room, strong WIFI, nice brekky. Will book again :)"

"Grand"

"The property was clean, including the bedding and towels. Kitchen and bathroom were equipped with all we needed. Short walk into the city where for the many restaurants. Parking was a challenge. The area where it was indicated we should park was very small, barely wider than the pavement, so the car would have needed to be parked alongside the garage rather than reversed into the space in front of the garage otherwise the car would protrude into the road. This we could not do as there was already a car next to the garage, thereby preventing us from parking there so we had to find alternative parking, which we did nearby. Also, it would appear that the policy on this property is such that a booking over and above one person incurs a cost of 45 for additional guests. There were 2 of us and we were charged that amount. We did take this up with the host and VRBO but were unable to obtain a refund. We could not find this indicated in the small print, either at the time of booking or retrospectively but we did see on the original invoice that it was marked as an additional cost and unfortunately we did miss this at the time of the booking confirmation. We were also contacted by the host regarding our booking as it appeared another party had booked the same days as us, apparently due to a system error, but as we had booked a month earlier and the other party had only booked on the day we received the call the host sorted the problem and cancelled the other parties booking"

"The flat was nicely furnished and very comfortable. Heating by electric panel heaters was efficient and quick to warm the place. The kitchen was well equipped. There was a basket of cereal boxes, biscuits and a jar of sweets. There were also tea bag’s and coffee pods for the machine. The beds were very comfy. All in all a very welcoming and good place to stay. 4 stars not 5 because the heated towel rail didn’t work making the bathroom chilly ( a very cold weekend weather wise) and the WiFi although showing the usual blue bars would not connect whatever we all tried. To be fair, I notified the host about the towel rail but not the WiFi. When ever I contacted Phil the Host he was very quick to reply. "

"Clean and warm thank you"