The staff were lovely, especially the concierge who was quite helpful with ideas about what to do and when. He also set up a wonderful day at the Pa'ue Beach Lounge that was a true highlight of our stay in Colombia. The pool is quite small, but certainly does the trick unless you're looking to swim laps! The view from the rooftop was gorgeous and the location can't be beat. We walked all over the place and felt very safe doing so. There are tons of cute shops and terrific restaurants nearby, and outstanding people watching.
The room was a generous size for two people with comfortable beds and a fantastic shower. The shower and toilet or separate spaces, which I like. We had a non-working refrigerator for a few days that took multiple conversations over 3 days to get fixed, but it was finally replaced. The room was also quite humid and had a strong damp smell, which was not the most pleasant, but the air-conditioning was top notch.
Overall, we had a great stay at this hotel and would go back.