查恩伍德的公寓

“飯店職員非常友善和幫忙。重點稱讚 Karen 和一位婆婆 十分感謝她們協助和幫忙。”

“Room was nothing like the photographs. Noise coming from somewhere and the smell was quite bad in corridor and the room. The management moved me to a better apartment. Again there was a bad smell but no noise this time. The knobs for the cooker and hobs were missing or broke and I left the property itching at bites from staying there. ”

“Unfortunately, our stay fell short of expectations. On arrival, around half of the cutlery and crockery was missing, and what was provided was dirty and still covered in food. There was also no washing-up liquid or sponge available until we specifically asked for it. The room itself was uncomfortably hot to the extent that we had to turn the heating off and keep the windows open, despite it being winter. The pillows were extremely thin, and even folding them offered little support. We also……

“This was a scam. No email was ever received from the property with check-in instructions and they never responded to messages or calls. We ended up having to book different hotels and am trying to get a refund from hotels.com”

“Nearest shop I found was the Co-op in Kegworth. Room was clean and fine, but there was no info, eg that there's an alarm which goes off if you don't latch the kitchen door, who to contact and how I'm case of need. Prior to arrival, a map of the site showing checkin location would be useful. I booked with hotels.com. I was disconcerted to receive repeated, unexpected, curious-looking emails and phone messages threatening to cancel my booking if I didn't send my government id and a……