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"Good customer service staffs"

"I would uld choose to stay here again. The overall level of customer service was very poor. Staff appeared disengaged and uninterested, and even simple queries or requests were met with minimal effort or support. There was no sense of care or willingness to assist throughout my stay. The room itself was extremely basic and felt more like student accommodation than a hotel. The bed was small there were no conveniently accessible plug sockets for charging devices, and the walls were exceptionally thin. Noise was a significant issue. I was kept awake until after midnight by people outside smoking and talking below my room. When I eventually managed to sleep, I was woken at around 02:00 by extremely loud snoring from a neighbouring room, which sounded as though it was coming from inside my own room, this really scared me. At 03:00 I contacted reception to ask if earplugs were available, but the response was dismissive and unhelpful, with no attempt to offer any form of solution. As a result, I was unable to sleep and became very distressed. I left my room in tears during the early hours and passed through reception without any acknowledgement or offer of support from staff. Ultimately, I took a pillow and rested in my car at around 04:45. Upon becoming cold I returned to my room and managed to get back to sleep to be woken by a fire alarm. Sadly the lack of care from staff and the poor construction of the rooms and lack of sound proofing lead to the worst experience. "

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"Plenty of parking, room nice and quiet. Mattresses were comfy but the single beds felt very narrow also the legs of the bed were angled out and because of the dark colour too, a few stubbed painful toes! Food was a bit on the pricey side £8 for a portion of sweet potato fries! Breakfast was nice, enough choice. And the shower was nice and powerful. "

"Great room, clean (albeit smelled a bit musty, probably from an old hoover!) but bedding, bathroom - all other facilities were spotless. Bed was comfy, especially if you like a softer bed. TV was even on a movable bracket - always useful. Would certainly stay again given its location to the city too."

"This is our favourite hotel when we are visiting family in Nottingham. The staff are always very welcoming and being given warm cookies at check in is always welcome! The rooms are spacious and clean. We were given a complimentary upgrade this trip to a larger room but the standard ones feel spacious and luxurious anyway. We didn’t have breakfast on this visit but it has been excellent when we have had it in the past."

"Great"

"Breakfast good, staff helpful."

"Breakfast excellent & very friendly & helpful staff. "