London The Leadenhall Building Hotels

"Our first room was filthy- the ‘cleaning rag’ was even left in the bathroom which turned out to be a dirty pillow case. Was moved to a different room and was told we would have that room for the remainder of our stay. However, was told the next morning we had to move and was left without a room for the day until after 3pm. The put up bed for my 7 year old was not in the room. Took us telling reception 3 times and it was eventually brought to the room at 8:30pm. Very outdated rooms and not as expected. Breakfast also not worth the money. Reception staff unhelpful."

"Room was clean and had everything we needed. Couldn’t beat the location, very walkable to many different attractions or to the underground station, for anything a little further out. Would definitely stay again."

"I have stayed in this hotel three times now. The first stay was beyond excellent, the second not so much. But this third time was pretty good once I'd managed to check in (they weren't having an early check-in, beyond giving me an accessible room which I didn't need or something in the basement), but I was pretty happy with where they finally put me as it was very quiet and I slept well. The breakfast was good and I appreciated the free drink. If I run London next year then I will probably want to return for a fourth time."

"Excellent location and customer service. Well-maintained "

"Hotel very clean. Room compact, with all you need. Beds comfortable. Would recommend. "

"Always get what I need at CitizenM Tower of London. Friendly staff, a comfortable bed a d THAT view. Two steps from the tube and hence from anywhere in London, I can't wait for my next excuse to stay with the team."

"Lovely second stay at the Chamberlain Hotel. Very clean room , excellent size. Bonus freshly cooked breakfast. We will be back!"

"Extremely helpful staff at reception!"

"Booked a last minute stay to celebrate our wedding anniversary. No provisions or offers given to celebrate our special day, not even a 'happy anniversary' comment! Room was not clean...hair in shower area and plughole, dust on table/TV. Breakfast was a smaller selection than expected. Omlettes, eggs Benedict, etc. are normaally available in buffet breakfast but these were chargeable extras! Fried eggs in the buffet were cold. Tables were not cleared of dishes quickly which meant we had to move our used dushes to a neighbouring table. A very disappointing breakfast experience, which was charged on top of our booking....totally unacceptable. Spa area was also extremely disappointing. Only when we enquired about timing for the spa were we informed of the refurbishment taking place. Only the pool was available on a booking system. No jacuzzi, steam room or sauna. I've never been to a hotel where they book you in advance to use the pool and only for approx. 30mins use! When in the pool one wall was covered in tarpaulin for work on the other side....noisey and dusty works going on. Corners of the tarpaulin were torn to show large holes which allowed a lot of cold air towards the pool. There were no treatments available until after check out time! The only positive was the car park and the excellent service from Tino and tge team. Car park area is small but well managed. Location was good but this was an overall very disappointing experience. "