1 bedroom, premium bedding, pillow-top beds, in-room safe
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Reviews of Omni Chicago Hotel

4.5 out of 5
Omni Chicago Hotel
676 N Michigan Ave, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 961 out of 1457 reviews" "
Rating 8 - Good. 291 out of 1457 reviews" "
Rating 6 - Okay. 113 out of 1457 reviews" "
Rating 4 - Poor. 56 out of 1457 reviews" "
Rating 2 - Terrible. 36 out of 1457 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Jessica

Travelled with group
Liked: Staff & service, property conditions & facilities
The Omni is in a great location. They seem short staffed, but the staff working all were very friendly. The rooms were not very clean, but the bed was very comfortable. For the price paid, I would expect a bit more from a hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect! The staff is very friendly and helpful. We really appreciated Mirhan and Sandor! I would highly recommend this hotel for your stay!
Stayed 3 nights in May 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bell staff was outstanding and so helpful!
Stayed 2 nights in May 2024

10/10 Excellent

Joann, Burleson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very professional happy kind
Stayed 2 nights in May 2024

8/10 Good

Luke

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Missed out on some amenities the listing showed such as room food service and in room massage
Stayed 4 nights in May 2024

6/10 Okay

Mark

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My wife and I checked in with our daughter, her husband and their 2 yr old and 12 month old bub. We were early by 2 hours but were told no rooms available which was fine. I'm on holidays from Australia so not wearing a three piece suit. Your reception staff gave us the impression they wished we were somewhere else. Advised we would be put on a list and they would ring when rooms available. No call and on check-in admitted they didn't bother to ring. TV in our living room didn't work properly and I demonstrated same to the porter who advised he would get someone to attend to it. No one came. Another staff member went off to look for umbrellas; never seen again. Now, a week later you still haven't refunded my holding deposit. Couldn't recommend to anyone. PS: booked identical rooms but allocated on two different floors. If rooms aren't ready surely you can allocate same floor? no big deal but these are the things that set you apart in a competitive market. Your staff in the lobby/outside very good.
Stayed 2 nights in May 2024

8/10 Good

Roopal, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ben H on 10 May 2024
Thank you for the 5 we appreciate it!

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The suites are great for families. The bellman were especially wonderful - so helpful with getting car seats in and out of cabs, folding strollers, etc. Would definitely come back!
Stayed 2 nights in May 2024
Response from Ben H on 10 May 2024
We are so glad that you enjoyed your stay with us! Please come back and see us again!

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff are very friendly and helpful. Rooms are clean and updated. Great property!
Stayed 3 nights in Apr 2024
Response from Ben H on 10 May 2024
We do have the best staff and we will be sure to share this with our entire team. See you again, on your next visit!

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is wonderful. I wish that they would reinstate a more comprehensible menu in the bar. I also would suggest a full length menu in each of the rooms.
Stayed 1 night in Apr 2024
Response from Ben H on 10 May 2024
Thank you for your feedback, we are revamping our entire menu! We will see you again. next time.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Apr 2024
Response from Ben H on 10 May 2024
Thank you for the 5 rating!

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Omni, and I will definitely come back in the future. Rooms are suites and are very nicely furnished and kept. Bedding was very comfortable, cleanliness was top notch, and location was perfect for easy access to mag mile! The staff is extremely friendly and helpful! The only negative for us was that there is no room service and the offerings from the hotel restaurant are very limited. Luckily you are in Chicago with great restaurants ready to deliver!!
Stayed 4 nights in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff. Great location nice room.
Stayed 2 nights in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mary, Gonzales

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, professional and very helpful. The room size was extremely nice. The facility was clean.
Stayed 4 nights in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always quiet, clean and very comfortable
Stayed 2 nights in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lynn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice decor and cleanliness. The location was great and the staff was great. The only issue was the bed which was not comfortable for my husband. Other than that I thought the Omni was great. Updated bedding perhaps would make it top notch.
Stayed 2 nights in Apr 2024
Response from Ben H on 10 May 2024
Thank you for your feedback! And we will be sure to share this with our whole team! See you again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was so pleasant. All of the guys that helped with luggage and getting cabs. Amazing. Mark was always smiling when we walked in the building. Thanks
Stayed 1 night in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service
The location of the property is fantastic! Everything is within walking distance. The only negative about the property was the size of the room and outside noise. There was lots of construction going on near the hotel and we could hear it until 5pm every day. Also the size of the suite was quite small. We were hoping for a bigger room. Overall, we had a great experience!
Stayed 2 nights in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and wonderful staff!
Stayed 1 night in Apr 2024
Response from Joanna on 27 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Flexible
Stayed 2 nights in Apr 2024
Response from Joanna on 27 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Majlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joanna on 27 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Majeed, Milwaukee

Stayed 2 nights in Mar 2024

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joanna on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean. Quite. Nice area
Stayed 1 night in Apr 2024
Response from Joanna on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely INCREDIBLE. every single person we talked to was fantastic! The hotel was beautiful and in a great location
Stayed 3 nights in Apr 2024
Response from Joanna on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great three day weekend spent here!
Stayed 2 nights in Apr 2024
Response from Joanna on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brandi

Stayed 4 nights in Mar 2024
Response from Ben H on 10 May 2024
Thank you for the 5 we appreciate it!

8/10 Good

Axel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - room’s nice but could use a refresh
Stayed 2 nights in Mar 2024
Response from Joanna on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kalethiea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience nice hotel
Stayed 1 night in Apr 2024
Response from Joanna on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marissa, Harbor City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was wonderful- try the lemon ricotta pancakes! It was extremely loud when from street noise when the windows were open but they are pretty sound proof when closed! A great stay, and wonderful room.
Stayed 2 nights in Apr 2024
Response from Joanna on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rickie, Green bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to shopping, which was important as this was a mother/daughter trip. Very friendly staff and housekeeping was so nice! Engineering came to fix the temp in my room promptly when called, and bed was super comfy.
Stayed 2 nights in Apr 2024
Response from Joanna on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Viktoria, Williamsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Joanna on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Junwei, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything, except parking.
Stayed 2 nights in Apr 2024
Response from Joanna on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joanna on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

DUNG

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We booked for the suite; it’s small and not comfortable at all.
Stayed 1 night in Mar 2024
Response from Joanna on 13 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joanna on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sigrid

Travelled with group
Liked: Staff & service
Staff was helpful
Stayed 4 nights in Apr 2024
Response from Joanna on 9 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your doormen are exceptionally nice and helpful, day and night crew both!
Stayed 5 nights in Apr 2024
Response from Joanna on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lakeshia

Stayed 1 night in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left my i pad in room Hope they send it back
Stayed 1 night in Apr 2024
Response from Joanna on 7 Apr 2024
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joanna on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I want to give this a higher rating, but there were a number of “minor inconveniences” that insure we won’t stay here again. Good: First, the door staff! They were fast & very friendly. We were there 3 nights & they knew us going in and out of the hotel by day 2. 2. The room was well-laid out. We had a junior suite & other than the bed not actually being a sofa-bed in the traditional sense (it didn’t fold out but removing the back cushions made it comfy for our college-aged child), the room was great. Bathroom was big & had an actual shelf across the back of the tub for shower essentials. What we didn’t love: 1. The restaurant & bar. While it looked pretty from the outside, we were never able to go because of the limited hours. There were a few times we would have liked to go down for a mid-afternoon snack or a drink before we went to dinner & it was closed from 2-5, then again after a evening out, a drink at the bar would have been nice back at the hotel, but it closed at 9 or 10 every night. 2. They were having system issues on a busy Easter weekend & EVERY time we went to our room, we had to go back down to the desk for another round of keys. We expected it after the first night, but then were told the keys would be good through the rest of our stay. They were not & we ended up with 3 sets of keys over 3 nights. The hotel is nice & in a good location, but we will stay somewhere else on future visits with our college student that better meets our needs.
Stayed 3 nights in Mar 2024
Response from Joanna on 9 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The views from the 25th floor were great. The staff was very helpful and we enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Joanna on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness
Good location
Stayed 2 nights in Apr 2024
Response from Joanna on 7 Apr 2024
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

Maggie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderfully accommodating and great for a small family. We had a spectacular view of Michigan Avenue from our room. All staff, from the moment you enter to when you check out, were extremely courteous and pleasant to interact with. The whole hotel and room were very clean - and even the shower pressure was great! My only complaint was the proximity of the hotel to a nearby hospital, so we heard ambulances a lot - but it wasn't anything that some earplugs couldn't drown out. Would definitely stay at the Omni again!!!
Stayed 3 nights in Mar 2024
Response from Joanna on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James, San Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joanna on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!