Chipping Campden Spa Hotel

"we had a lovely room which was nice and light and very clean. Breakfast each morning was great with lots of choices. We enjoyed going down to the bar for coffee in the afternoon. And the location of the hotel is perfect for access accessibility to the town."

"While the room was comfortable, it was very warm and the air conditioning was not very effective and we could not really open the windows. Breakfast was good but some members of staff might have smiled more. We liked the bar but sometimes it was difficult to get served without going to reception to ask to be served. The more negative comments are very specific and, overall, we really enjoyed our stay at the Queen’s Hotel."

"Our stay overall was excellent, food & service was spot on & my massage in the spa was unreal (& I’ve experienced many). Only negative I have is our room 340, was right next to the fire door to the lifts and stairs which meant it banged every time someone went through. Also we were woken up by the night staff using the bins at 5am (which would have been 4am if not for the clocks going forward) we were therefore too tired to go down for breakfast which was a shame but we were reimbursed for the cost & an apology was made and room number noted for the noise concern. Would recommend this hotel, maybe avoid any room next to the lifts & stairs. "

"Ideal room so clean, lovely bathroom, bed is so comfortably and staff were lovely and friendly "

"Very nice breakfast with vast choice"

"Breakfast was delicious and fresh, as always."

"We paid £160 for a Friday night stay in March, even after a discount, so this was not a cheap booking. We chose Cotswold House Hotel & Spa specifically because it is marketed as a spa hotel. However, when we tried to use the spa, we were told it was fully booked. At no point during booking via Hotels.com, or in any communication, were we told that spa access requires advance reservation, is subject to availability, or incurs an extra charge. The only reference was to booking treatments. I reviewed all correspondence, including with reception, and this information simply was not provided. This feels like a clear misrepresentation. The response at reception was also poor, dismissive, and offered no real solution beyond “maybe” checking later, with no guarantee and no lounger access. The room itself was also disappointing for the price: very small, uncomfortably hot, tiny shower, peeling paint, and we had to prop the window open for ventilation. To make matters worse, the hotel blamed Hotels.com/Expedia for both communication and refunds, while Hotels.com said they couldn’t get through to the hotel, leaving us stuck in the middle. Overall, a frustrating experience and not what you expect from a hotel positioned as a premium spa stay."

"Didn’t get the chance to have a wander around and enjoy the facilities, but what I did experience was great, as were the staff"

"I last stayed here in 2016 and sadly it has since got a bit tired. Public areas, stair wells etc could do with some TLC and like so many hotels staffing seems stretched. Room 8 was uncomfortably warm even with the windows open and floor fan on. The Spa facility is at another establishment and attracts a £10pp fee so photos are rather misleading. Restaurant was very good with excellent staff. On site parking was limited and pretty tight but managed to find a space. Overall I enjoyed my stay, staff were friendly and did their best but some investment is needed to lift the Noel Arms back to its former glory"