Louisville Churchill Downs Hotels

"Na"

"Clean and very friendly staff. "

"We arrived late in the evening due to coming in from out of town. After checking in I took myself and my kids to settle in as it was nearing bed time and we had to get up early for a volleyball tournament. After putting everyone to bed I decided to take a shower. I quickly realized the shower was not working properly and it was coming out in a trickle from the shower head. I made the best of it and then went to sleep shortly after. We woke up early to get ready to leave for the tournament and it left no time to address things at the front desk about the previous night. We did not return to our room until 11pm. Again I put all my kids to bed and told my daughter to try and take a bath since the shower head barely worked. Come to find out the plug didn’t work either! I went to the front desk to ask for something to plug it or for some solution and he mentioned switching rooms but it was so late and my kids were already asleep. I listened to my daughter sob in the shower because of being so tired and frustrated from a long day. The next day at check out I told the clerk of our weekend and all he did was blame me for not saying something sooner and gave me a whopping $20 off my room. If you’re in need of a place to stay this isn’t it. The staff was rude and could care less about the customer’s experience. We won’t be back. Also to note the floors were sticky and there were stains near the bedside table. "

"Nice place"

"Lobby was shabby counters were falling apart. No way would I even think of getting a coffee or anything. The room smells musty and old. Our socks were new out the package on arrival and were so very dirty after walking in the room less than a hour. Outside was a woman on the balcony who was using drugs while her kids of approximately 4-6 years old were playing in the parking lot. Upon returning Saturday evening approximately 9:20 pm there was what appeared to be a prostitute in the back of the parking lot soliciting men. My 15 year old was keenly aware of what was going on. Then when walking up the stairs we passed a man smoking marijuana on the steps. I would have left this terrible establishment if I could have found another hotel close but due to all the activities in the city other hotels were booked for the weekend. I will never stay At or recommend this hotel ever again. You ought to be embarrassed "

"Helpful staff, easy navigation."

"Clean, smelled amazing, friendly staff "

"Parking was tight. Beak fat was good. Staff was nice. Small things in room- air/ heat u it dirty, hear every car go by (window hot thick. Enough ), could also hear neighbors talking "

"No coffee 6 minutes after breakfast was finished at 9:30am was inconvenient! We had late nights and were only able to take advantage of breakfast hours 1 day in our 3 day stay. Convenient location to Kentucky Expo Center. "