Dallas Cinemark Legacy Hotels

"Staff were wonderful "

"Here’s a polished version under 1500 words (and still strong, clear, and professional): ⸻ Our first experience at this hotel was extremely disappointing. The front desk employee, Nathan, was rude, dismissive, and behaved in a way that felt discriminatory. We arrived after 2:00 AM and waited patiently while he spoke with another guest for over 15 minutes. When it was finally our turn, our card kept getting declined for the deposit. We later learned this was due to the system being in audit mode, but he never explained that. Instead, he told us to “bring a working card or leave the property.” When we calmly expressed that he was being rude and that we were a respectful family, he responded with, “Oh yeah? Try me,” and then laughed about the situation with another guest in front of us. After contacting our credit card company, we were told there were no transaction attempts showing. When we asked to try again, he suddenly changed his tone and proceeded with check-in — something he could have handled properly from the beginning without disrespect. The next morning, the GM apologized and promised to make it right, but no meaningful follow-up or proper resolution was provided beyond a few Hilton points, despite being told we would receive a callback and reimbursement of some sort but nothing was done about it. Overall, this experience was unprofessional, disrespectful, and unacceptable."

"Absolutely perfect! Exceptional job, exceptional staff, and exceptional customer service!"

"I’d never ever suggest this place There was a bed bud and now I’ve icy skin all over "

"Very clean room staff are friendly"

"Hotel was nice but little to no hot water."

"Room service took quite a while to answer requests but other than that it was nice. Pool was heated at night somewhat, but hot tub was nice. Peloton in the gym! "

"good."

"Coffee was weak (light brown water), when I pointed it out I was met with combative remarks. Only on the weekend was the coffee made correctly (darker brown). Half-n-half was non-existent during the week, only put out on the weekend. Workout room was clean but only one towel all week, again weekend was fully stocked. Pool was out of order. As a World of Hyatt member I know the potential of this brand, this property needs improvement. "