Dallas Plano Convention Center Hotels

"Room was clean , Staff was nice and attentive. Overall the property was great ! "

"Front desk staff was exceptional "

"Nice. Clean room. Comfortable bed. Great breakfast."

"the staff was very helpful "

"good"

"When i arrived on Friday 13,2026, the guy at the front desk gave me a room but the toilet didn't work. He offered me to use the plunger. Well, the toilet didn't even have water in it to use a plunger. Then, he offered me to sleep in a room with one bed. Well, there were 2 of us and we are Teachers on a business trip, not 2 women that sleeps together. He also wanted me to still stay in the room with 2 beds but walk down the hall and use the restroom. I paid for 2 beds and a room with a working restroom. I did not wanna come out me room with my pjs on using a restroom down the hall. I paid for 3 nights but only stayed 2. I ended up going to another hotel that Friday night. I wasn't accommodated or anything. On Saturday, i called the front desk for a refund and they kept telling me that the manager was out sick and wouldn't be in so i couldn't get a refund. So they called somebody out on Saturday to fix the toilet. Considering, i had already paid for this room and couldn't get a refund i went back on Saturday to finish my stay. Never got accommodated for that Friday that i didn't stay. I ended up haven't to still pay out of pocket for an extra night and still didn't get accommodated for Friday. The only thing that the lady that came in on Saturday said to me was if you're gonna give a bad review, just don't do one at all because it will reflect back on her. I just looked at her. In the meantime, i have paid for a hotel room that i couldn't even enjoy and you talking about a revi"

"Good value l"

"Everything was great "

"Charged extra money "