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佩索那阿拉姆溫泉渡假村的評價

3.5 out of 5
佩索那阿拉姆溫泉渡假村
Jalan Taman Safari No. 101, Cisarua, West Java

評價

8.8

優異

10 分評分，優異；33 則評價中有 18 則" "
8 分評分，不錯；33 則評價中有 10 則" "
6 分評分，一般；33 則評價中有 4 則" "
4 分評分，欠佳；33 則評價中有 1 則" "
2 分評分，很差；33 則評價中有 0 則" "

8.8/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Shun yuan

讚好：職員與服務和住宿狀況
於 2023 年 8 月住了 4 晚
Handy 於 2023年12月31日的回應
Dear Sir/Madam, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

10/10 優異

Hashim

於 2023 年 10 月住了 4 晚
Fiendri 於 2023年12月31日的回應
Dear Sir/Madam, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

8/10 不錯

Todd

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Handy 於 2023年12月31日的回應
Dear Sir/Madam, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

10/10 優異

Cunhok

於 2023 年 5 月住了 1 晚
Handy Bunardy - General Manager 於 2023年7月13日的回應
Dear Mr. Cunhok, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

8/10 不錯

Helge

於 2023 年 5 月住了 1 晚
Handy Bunardy - General Manager 於 2023年7月13日的回應
Dear Mr. Heige, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

8/10 不錯

Indra

親子同遊
讚好：整潔度和職員與服務
The food (breakfast) is not good but expensive
於 2023 年 1 月住了 1 晚
Handy Bunardy - General Manager 於 2023年2月1日的回應
Dear Mr. Indra, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about some aspects you wrote above and we will take it further for our future improvement. We hope that we can convince you to change your mind about another visit to our property. Please reach out to us directly if you would be willing to give us a chance to turn your experience around. Naturally yoursHotel Management

10/10 優異

Mitchell (San Francisco)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
You're in the middle of paradise here! Totally beautiful and serene. This is tea country with tea plantations surrounding the area My only complaint was at the restaurant which charged me almost USD 3 for green tea! Apparently, the only free tea is one local brand but since they are in tea country, I believe they could do better by offering what is local.
於 2022 年 10 月住了 2 晚
Handy Bunardy - General Manager 於 2022年10月17日的回應
Dear Mr. Mitchell,We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We truly appreciate your comments and we will take it further as our evaluation for improvement in the near future. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

10/10 優異

Auwd

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 4 晚
Handy Bunardy - General Manager 於 2022年9月1日的回應
Dear Mr. Auwd,We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,Handy BunardyGeneral Manager

8/10 不錯

Thio Jemmi

於 2022 年 6 月住了 1 晚
Handy Bunardy - General Manager 於 2022年6月6日的回應
Dear Mr. Thio Jemmi, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager

10/10 優異

flelianty

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
4 star new Hotel in Puncak
Nice 4* hotel.. room 24 m . Minimalist modern style... perfect for family with kid. There is a sofa bed. Wanna come back again to try their spa n tea break package Location just side by side with Botanica Santuary Hotel 5*
於 2022 年 4 月住了 1 晚
Handy Bunardy - General Manager 於 2022年4月24日的回應
Dear Mr. Flelianty, Thank you for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure excellent service and warm welcome for your next visit. We look forward to welcome you again at our resort. Naturally yours, Handy Bunardy General Manager

4/10 欠佳

indra

家人同遊
不滿：職員與服務
We stayed in villa with 3 rooms for 3 night. We got problems with water heater, internet connection, TV, and intercom in day 2 so that totally we can’t do anything there and outside is raining. The sad thing we called the services, it is so slow and need to call many times.
於 2021 年 12 月住了 3 晚
Handy Bunardy - General Manager 於 2021年12月28日的回應
Dear Mr. Indra, First, we would like to thank you for your kind feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. For the inconvenience, it caused, we are sorry. The safety of our guests is a priority and such service is an unavoidable necessity that should have been better explained. If you give us a chance to earn back your trust, we can assure you that your all your complaint has resolved and improvement has taken as well. We would be happy to make your reservation personally and and see to it that you enjoy the experience that so many of our guests have grown so fond of. Naturally yours, Handy Bunardy General Manager

10/10 優異

Fendy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚

10/10 優異

Marthen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice place and view and good services
於 2021 年 10 月住了 1 晚
Handy Bunardy - General Manager 於 2021年11月11日的回應
Dear Mr. Marthen, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours,

10/10 優異

moayed

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was amazing
Recommended for all They have nice rooms And clean I think it's best choice in puncak
於 2017 年 7 月住了 4 晚

10/10 優異

Sharon (Derbyshire)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent!
Fantastic short relaxing break in a lovely location
於 2017 年 6 月住了 1 晚
Delia Oktaviani 於 2017年6月5日的回應
Dear Sirs, Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home. It was truly wonderful to have you here with us. Our strategic location, facilities we provided, and services from our staff hopefully could make you enjoy during stay. Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon. Sincerely yours, Delia Oktaviani Marketing Communication

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
タマンサファリの前後に最適です
タマンサファリに非常に近く、なかなか綺麗で景色が良く朝食も美味しく日本人に合うものなので、この値段で渋滞を避けられ非常に良かったです。前泊、後泊にオススメします。Wi-Fiは全く駄目ですが私の部屋ではBOLTが使えました。虫もそんなに気になりません。屋外プールは思ったより小さく冷たいですが、プレイグラウンドのトランポリンなど小さい子供が体を動かすところはあります。そのほか、全体にインドネシア基準で考えたら平均以上といえます。（もちろん、日本基準だとツッコミどころ満載です）私は前泊に使いましたが近すぎて渋滞がなく、あっというまに着いてしまいサファリホテルの駐車場に入れられてしまって、駐車場の出口の渋滞で１時間近くロスしました。。。
Dear Sirs, Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home. It was truly wonderful to have you here with us. We are glad to learn that you satisfied with the breakfast menu. We hope that you enjoyed the entire stay and services from our staff could make you comfort. Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon. Sincerely yours, Delia Oktaviani Marketing Communication

6/10 一般

Daigo (Jakarta)

讚好：整潔度和住宿狀況
不滿：職員與服務
設備はいいが、サービスが
ヴィラに泊まりました。部屋はきれいで気持ちよく過ごせました。気になった点はバスタブがなかったとこ。ヴィラまでグレードアップしてお金を払っているので、バスタブはあってもいいのではと思いました。 残念な点は、サービス。まず、ルームサービスの担当者が英語がほとんど喋れすインドネシア語で話して下さいという状況。四つ星でこれはどうかと。 次に館内設備を示した部屋に置いてある館内案内が情報不足。もっと館内を探索したくなるような案内にすべき。また、マッサージの価格も改訂前であった。 また、ホテルの名前にSPAと唄っていながら、マッサージは可もなく不可もなくで、その後体に着いたオイルを洗うシャワーがマッサージ部屋に付いておらず、自分の部屋に戻らなければならない。また、SPAと言う割にジャグジーはない。 プンチャックという立地もあると思いますが、サービス頑張って下さい
Delia Oktaviani 於 2017年5月4日的回應
Dear Sirs, Thank you for choosing Pesona Alam Resort & Spa as your accomodation during your holiday in Puncak. It was a pleasure to have you here with us but on behalf of hotel management we would like to deliver our sincere apology that our quality still did not meet your requirements. Your input will be a great value for us to improve our products. Please feel free to inform us if you have any suggestion. We would like to hear from you and look forward to welcome you again soon. Naturally yours, Delia Oktaviani Marketing Communication

10/10 優異

Tekom (Tangerang)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great moment
awesome
Dear Sirs, Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home. It was truly wonderful to have you here with us. Our strategic location, facilities we provided, and services from our staff hopefully could make you enjoy during stay. Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon. Sincerely yours, Delia Oktaviani Marketing Communication

10/10 優異

Raden Andry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good place Pesona Alam
Nice place with good service ....
Dear Sirs, Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home. It was truly wonderful to have you here with us. Our strategic location, facilities we provided, and services from our staff hopefully could make you enjoy during stay. Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon. Sincerely yours, Delia Oktaviani Marketing Communication

6/10 一般

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Dear Sirs, Thank you for choosing Pesona Alam Resort & Spa as your accomodation while you were away from home. It was truly wonderful to have you here with us. Our strategic location, facilities we provided, and services from our staff hopefully could make you enjoy during stay. Please feel free to inform us if you have any suggestion to improve our services. We would love to hear from you and look forward to welcome you again soon. Sincerely yours, Delia Oktaviani Marketing Communication

6/10 一般

mentor

不滿：職員與服務和客房舒適度
Terrible Service but Nice hotel.
The hotel is beautiful but the service is terrible. I make request for high floor and they gave me the first floor with worst view ever. The swimming pool was empty during my stay and the the room was very simple. Apart from this i would say that the hotel itself is nice and the view is amazing.

10/10 優異

Abdullah A.

讚好：整潔度、職員與服務和客房舒適度
Good stuff
When I reached the hotle I supprised, my villa (surprier villa) maintains 3 single beds which is not enough for 4 people. But the manager was so helpful his name is Akbar and he upgraded my booking to bigger villa for free.

10/10 優異

Abdulmalik (Saudi Arabia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
best hotel in puncak
The location of this resort is good and nearby Taman Safari Indonesia which is the destination we want to go.

10/10 優異

Mohamed Ali (Singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A pleasant hotel for a getaway.

8/10 不錯

JIN HAN (Jakarta)

讚好：整潔度、職員與服務和住宿狀況
Door was noisy whenever open and close Hot water not conistance

8/10 不錯

Shella (ID)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location with a good view
The location of this resort is good and nearby Taman Safari Indonesia which is the destination we want to go. They offer food and beverages with affordable price. They also have kids playground which is good thing when you travel with two kids.
Delia Oktaviani - Marcomm Executive 於 2015年12月28日的回應
Dear Mrs. Shella, Thank you for taking your precious time to share us feedback about recent stay at Pesona Alam Resort & Spa. We greatly appreciated your positive feedback about our strategic location and also the facilities of kids playground. We hope that our quality and services were met your expectation. Once again, thank you for staying with us. Hope we can welcome you back to our resort. Best Regards,

10/10 優異

novianti

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
pelayanan para staff dr awal check in sampai dgn check out sangat memuaskan..tp utk harga makanan terlalu mahal dan rasanya biasa saja...tp secara keseluruhan cukup memuaskan..

6/10 一般

sattam

不滿：職員與服務

10/10 優異

Agus Anang (Jakarta)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Benar2 alam yang mempesona
Keunggulan hotel ini adalah alam & pemandangannya yang indah, sesuai dengan nama hotelnya. Fasilitas hotel bagus, hanya kolam renangnya agak kecil. Kamar bersih & nyaman. Juga ada sepeda gratis utk berkeliling. Menu breakfast perlu ditambah variasinya, misalnya beefbacon utk western breakfast. Pastry nya luar biasa, renyah & harum.

8/10 不錯

arif (Jakarta)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
getaway place
location is amazing, we tried lunch in hotel but quality is not good enough, so many flies, buffet lunch is not vary

10/10 優異

SALEH (الرياض)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
جميل واطلالة على الحديقة

10/10 優異

Abdulrahman

讚好：整潔度、住宿狀況和客房舒適度
relaxing and nice hotel .
One of the bast hotel in Puncak , quite and relaxing so far from the noise , beatiful forest and good view , I recommended for couples . Nice and polite staff .. I didn't like some food that I orderd in midnight iand who cooked the pasta is the worst ,no taste at all and the food are expensive comparing to other hotel , bath room get wet every time I use shower , need to be approved