Singapore Clarke Quay Mall Hotels

"Lovely location. Quiet street in the middle of the city. Very new and clean. Did not have breakfast in hotel because lots of good eating places around there "

"I am sharing this to warn travelers—especially families and those on long-haul flights—about the rigid and dismissive management at this property. Due to a documented mechanical flight failure, our family was delayed by 24 hours. I acted in total goodwill, proactively notifying the hotel via their platform nearly 48 hours in advance. Despite our significant commitment—booking two rooms for multiple nights—the hotel refused any flexibility for the missed night caused by the airline. Most frustrating was the lack of leadership accountability. I specifically requested a review by the General Manager to discuss a reasonable service recovery. Instead of a professional dialogue, my escalation was ignored by the GM and delegated to a deputy who simply repeated rigid "no-refund" scripts. It is clear that Capri by Fraser China Square prioritizes a single night's penalty over guest loyalty and professional partnership. We paid in full for both rooms for the duration of our stay, but management chose to ignore a proactive guest facing a travel crisis. If you want a hotel that values its guests and demonstrates real leadership during disruptions, I suggest looking elsewhere. "

"So central to everything and the hotel is super nice. Thoroughly recommend you stay here. "

"Amazing hotel, the staff were exceptional we loved our room and the location was perfect"

"Great location, also you can pay for a late checkout if flying at night."

"Breakfast is excellent. The menu choice for western and Asia is quite good. The rooftop pool is cleaned, and I do enjoy using it."

"great location. Hotel lovely, amenities also top rank. Bed typical hard asian. Pool very nice and restaurants fine. Good cocktails! "

"Ok"

"The AC kept shutting off during the night due to a faulty sensor and even when it is on, it doesn't seem to cool the room consistently. We are cold for 4 minutes and then go back to sweating. We had a maintenance person come see and it and there is no solution other than them repairing the unit, so I am told. The cleaning of the room was sub par at best . They moved our cups but didn't bother washing them and there was still coffee and wine in the bottomed the next day. The floor wasn't swept and the balcony was not addressed either. They did make the bed and replace the towels. These rooms are tiny. I have stayed at other Accor properties in Asia and this is the least enthusiastic greeting I have ever received as an All+ explorer member and Gold status holder. They seem to truly not care that we chose their property over others. The location is great. That's about the only highlight. The people at the front desk seem to be lacking training but the guy making sure you know how to use an elevator watches you like a hawk. "