The staff showed little enthusiasm and addressed questions in a defensive manner. They distanced the hotel from the third-party booking platform (e.g., Expedia). For instance, one staff member repeatedly stated, "I am not clear... you need to check with Expedia, the third party that booked your room," rather than offering assistance or attempting to clarify the issue.
While the building has historical significance, the property appears dated and lacks appeal. With limited services and amenities, it is somewhat ironic that it is marketed as a "full-service" hotel.