Super unhelpful staff. I was told there was no aircon because we weren't staying in one of their "executive rooms" so the front desk staff suggested me to open the windows. We didn't feel safe because the room was on the ground floor facing right at a public car park for commercial vehicles (the hotel/motel is located on the route of highway M25). The staff then offered me an electric fan but it took them more than 2 hours to get it (after I walked back and forth to the front desk and chased them, because there wasn't even a phone in the room to call front desk!) Finally someone knocked the door at 1am with an electric fan but it turned out to be as loud as it was going to set itself on fire from over heating. I also brought my drinking bottle to the front desk and asked if they could get me so ome drinking water but they said only bottled water for sale or the other option was to go to the McDonald's in the shopping centre next door and asked for free water. The room rate was actually more expensive than a Holiday Inn Express the same week that I stayed in London, unfortunately there was no other choices in the same area that night.
OCG
於 2019 年 4 月住了 1 晚
10/10 優異
Javaid
2024年3月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice big rooms
Javaid
於 2024 年 2 月住了 1 晚
4/10 欠佳
Matthew
商務旅客
2024年2月16日
不滿:整潔度和住宿狀況
One of the beds in my room had not been made. Toilet didn’t work. Place looked quite shabby - used to be a lot smarter.
Matthew
於 2024 年 2 月住了 1 晚
8/10 不錯
Naheem
家人同遊
2024年2月15日
讚好:整潔度、職員與服務和設施服務
Great experience. Nice clean hotel. Only problem was the water in the shower was scarce, very low pressure. had to wash off the shower gel with very feint drips of water, took a while and almost led to missing the 11am checkout
Naheem
於 2024 年 2 月住了 1 晚
8/10 不錯
Andrew
商務旅客
2024年2月13日
讚好:職員與服務和設施服務
The staff were helpful and quick to respond. I had a problem where a previous room occupant had "illegally" smoked, leaving a stale tobacco smell. The hotel was full but I was given a very effective spray to use and after a few applications the smell had gone. I slept like a log.
Andrew
於 2024 年 2 月住了 1 晚
8/10 不錯
MR KEVIN
伴侶同遊
2024年2月13日
讚好:整潔度和職員與服務
The room was a bargain price. We got takeaway breakfast from the multitude of next door service station eateries. The room was clean but we noticed multiple evidence of stain marks on the carpets in the corridors and our room which the hotel should address. Its quiet and in a very handy location.
MR KEVIN
於 2024 年 2 月住了 1 晚
10/10 優異
Lucy
伴侶同遊
2024年2月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The breakfast was poor. But the staff are friendly and polite, parking was easy and the room is great.
Lucy
於 2024 年 2 月住了 1 晚
10/10 優異
Kevin Joseph
商務旅客
2024年2月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I was made very welcome by Carole in reception and all the staff.