「We arrived in Colombo at late night, so we asked for the airport pickup service provided by the hotel. The car was nice and the driver was friendly.
Our room was spacious and clean. There was a small TV in our room. Something that was not good enough was the water pressure. Also, the wifi signal was quite weak in our room.」
「The staff need to be re-trained. House keeping was inconsistent - four towels, then two. Six waters, then none. Laundry had to be chased. The staff at the breakfast restaurant were appalling. Cutting in front all the time when walking, standing in groups talking whilst we were trying to open doors. Being told to move tables! Unhelpful at best. This is not a five star experience. Not even close.」
「We had a late flight arriving into Colombo - so checked in for 1 night only. Room was fairly big but we had issue with the bathroom door which was difficult to slide in and out. Breakfast was a buffet with good options.」