伦敦库姆森林附近酒店

"We stayed at this hotel for ten nights, and the overall experience was extremely disappointing. On the very first night, we noticed that the air conditioner was making loud and disturbing noises. Despite reporting this issue to the hotel several times, no effective solution was provided. It was not until the seventh day of our stay that we were finally allowed to change rooms. However, the new room was poorly prepared and lacked several basic amenities — one set of towels was missing, there was no hairdryer, no dish sponge, and no oven mitts, all of which had been provided in our previous room. Although the missing towels were replenished promptly, the absence of a hairdryer was completely unacceptable. I only discovered it after washing my hair late at night, and when I contacted the front desk, I was told there were no spare hairdryers available — not even the one from our previous room, which had already been assigned to new guests, even though its air conditioning issue had not yet been fixed. It is difficult to decide which is more concerning — assigning guests to a room with a broken air conditioner, or not having enough hairdryers for all rooms. The next day, the hairdryer was eventually delivered, but it was hidden inside a cabinet, and I had to search for it myself. Why not simply place it on the table or sofa? There was more than enough space. As for the remaining missing items, they only arrived after I repeatedly contacted the hotel via WhatsApp — three or fo"

"很棒"

"yes"

"位置方便，附近有超市，環境寧靜"

"位置很方便，就在安靜的民居，行走幾分鐘就可以到市區 酒店有傳統的英式早餐，很好吃 房間乾淨、寧靜，非常舒適"

"可能因為給青年人住，價格也比較便宜房間空間小到行李沒地方可以全開著放，除非放床底下（就真的像學生宿舍一樣）……房間是雙層鐵床，床墊很薄又硬！睡覺時連翻身都會上下遙動互相影響！"

"早上職員非常親切热心"