“The hotel staff was really accommodating for my friends and I as I celebrate my birthday in Santiago. Ana was so helpful with the arrival and departure. The room was nice, and my friends enjoyed their stay. The rooms are not soundproof as listed online, but I was able to get a good night rest everynight.
This hotel is in the metro area, so everything you need is nearby! I would stay here again!”
“Thank you to whoever is managing this property and for the owner. We appreciate the place, the welcoming vibe, and the thoughtfulness put into making your guests feel comfortable. I love the place, it is a bit small but i absolutely love the place - we had everything we needed to thoroughly enjoy our stay. I highly, highly, highly recommend this place to anyone visiting Santiago. ”
“Excepto que la sábana estaba un poco sucia, todo lo demás estaba bien. Me encontré con una habitación con un inodoro con mal olor y la recepción rápidamente me ayudó a cambiar de habitación.”
“Wonderful hotel and experience. I had a córner room with great light. Just the right size. Good shower and bathroom. Very attentive service. Wonderful spaces around the lobby for informal meetings, quiet work or reading. The bar is a bit small, but offers service also on the terrace outside. The restaurant Amandine has a great reputation with my Chilean friends and clients. But I did not try it. ”
“Stayed for one night between transport to Argentina. Staff were great, room was big, bed was comfy. Bathroom a little cozy, but fine. Great location for getting around Providencia.”
“It is located at a safe area of the city. The room is of very decent size. Wide selection of food in breakfast. Offers customers two free bottles of water a day. However, nobody opened the door for us after we got out of taxi or offered to help with our luggage until we reached the check-in counter. The hotel and the facilities are also a bit aged. It is a pretty good hotel, but it doesn’t quite match the typical Ritz Carlton standard.”
“The hotel is a little out dated. They need to update some areas. The room needed some dusting, carpets in hallway very stained and fixtures need updating. The employees were nice and helpful.”
“Hotel is pretty nice, good location but after service is quite poor
I have stayed from 23rd - 26th Dec and have settled the payment in advance.
They ask for my credit card for deposit purpose, when I check out they charged me 2 times the room fee without any notice (on 28 Dec) and when I reach out to them via email, no response was made (now considering reaching out on phone but yeah I am not based in Chile you know)
Let's see how it goes, probably need to make some calls, bad experience ”
“This hotel is located in quiet area but close to metro station, and there's a tourist information just nearby. Also not far from cable car station Oasis and Sky Costanera, about 20 minutes walk. Most of the staffs are helpful. Room is clean and comfortable. Only the elevator in the hotel is the big problem - when you use the elevator, you need to contact with the room key but it's always not work. If you are lucky the staff will assist, but if you go to the 2nd floor restaurant from your……