阿苏市卡德利动物园附近酒店

"員工都非常親切熱情，我因為航班關係比較晚才抵達check in, 櫃檯人員還傳訊息關心我是否來得及吃晚餐，非常貼心"

"地點方便乾淨舒適飯店人員也親切有禮住宿4天早餐菜色不錯但是都一樣"

"旅店位置距離車站及商圈非常近，無論交通或購物用餐都十分便利，且散步不到10分鐘就可以到熊本城，熊本城的夜景真的很漂亮！ 另外二樓的飲料區和休息區提供的服務也很棒，位置很大、提供的飲料也十分多元，可以買完東西後到二樓喝飲料休息。 客房服務打掃十分乾淨，飯店人員也都很親切，早餐選擇中西式都有、也很美味，家人都很喜歡，下次有機會到熊本會再回住！"

"很有質感的日式溫泉建築，溫泉樣式多樣選擇，露天溫泉很有氛圍，員工熱情，房間乾淨，懷石料理好吃。"

"酒店房間和景觀很美，饍食需改善，晚餐食物一般，"

"員工服務態度很好。 早餐地瓜需要加強保存，朋友吃到酸掉的地瓜。"

"員工有禮貌有耐心"

"A very disappointed experience! I booked this resort on Hotels.com, which clearly mentioned the room was equipped with private onsen. However, when we arrived the staff told us that there was a failure on the water pump and they couldnt provide onsen water! The only solution they had offered was some PUBLIC onsen entries on its surrounding area…. This is totally unacceptable and disappointed that we drove so far to here and they couldnt provide this particular service, with no compensation and just this UNRELATED alternatives. Not to mentioned that those public onsen has time limitation which didnt suits our schedule(last entry at 8:30pm)! It was a nightmare that the temperature was below ZERO degree and we had to take a open air bath without the spring Onsen! Whats the difference than we go camping? I immediately referred this matter to the customer service at Hotels.com, but the result was not very helpful! They replied that on the special entey condition they have a footnote that the onsen was unavailabe due to the typhoon damage…I found it was really misleading that, 1st, on the room description, it had mentioned the room would provide a private onsen. 2nd, the picture also showed their rooms are providing such service. Honestly, no one would dig deep to an unobvious footnote! I really hope that they should treat this matter seriously, or this would greatly damage your reputation and service commitment!"

"每次來都是最後一天回台的首選飯店，價格在附近算是便宜，早上走到車站搭接駁車直接到機場。"