Cheshire Holiday Rentals

"."

"Excellent stay, and reception staff were fantastic when I requested to upgrade my room."

"The gym and pool were good but busy. It's a walk out of town, maybe 20 mins walk to the train station. Very nice staff, bar staff were particularly friendly and welcoming. Had a minor cleanliness issue with my room. They didn't correct it and didn't offer any recompense for it. Not my hair on the chair!"

"Booked for 1 night stay whilst in Chester, check in was smooth and very friendly staff on reception. We requested a late check out of 1pm and this was accommodated without any issues. We were escorted to the room which was an Executive room but it was extremely dated and curtains needed to be fixed (which we did ourselves). The bathroom had silicone everywhere and just needed to be brought up to date. Did not look like the photos on line at all. It was clean overall and the bed was very comfortable. Breakfast in the morning was delicious and all of the food was fresh although the restaurant furniture where we were sat did have cosmetic issues with damaged sofas that were ripped etc. Following breakfast we went back to the room but were startled by the fire alarm which was a test but we were not advised this during check in. At 11:30 the cleaning staff pressed the door bell and entered into the bedroom despite a late check out being booked. When we advised we had a late check out booked she left but then proceeded to bang the hoover against the door and was rude to us so much so that we packed up and left the room and the cleaner was rude once again! We did make a complaint to reception on check out who did credit the late check out fee but this kind of treatment from the cleaning staff at a hotel of this rating is really not acceptable and tarnished our stay. In essence the hotel could be out of this world but it needs investment and better cleaners!"

"Excessive processes, bar codes, marketing. Reminded of airport check in. Targeting the corporate market. Spa area great. Bar/grill noisy, TVs, music, so lively if that't was you want."

"Hotel currently going through refurbishment in different areas. Got an excellent deal with B&B so needed hotel for Sat night in area so grabbed. Stated a Club room which was small but cozy. New refurbed but can see has been done cheaply. Existing damaged ensuite door, old bath with new panels just fitted.. if your gonna refurb, do it properly as looks poor. Pool OK but tub was like a washing machine, needed some de-foamer.. Breakfast was OK, box standard. 1 issue we had was disrespect of neighbouring rooms blasting TV in their rooms, finally had to complain to reception after midnight as was a joke. Would I return, yeah at a cheap deal."

"Lovely staff, nice spa but pool a little cold, children got their own spa robes and slippers which was a lovely touch. Also recieved milk, juice and cookies for the children too in the room which they loved. Overall a lovely stay. "

"Hotel is lovely and clean. The staff are very friendly. The only problem is you have to pay for the gym and Paul separately. I think it was £20 for two hours."

"Great facilities and lovely staff. Really enjoyed my stay 😁"