Coleraine Downhill Palace Hotels

"Our stay at The Marcus was unfortunately quite disappointing, despite some positive first impressions. The hotel itself is beautifully decorated and has a stylish, modern feel, which initially gave us high expectations with it being situated bang in the centre of Portrush However, the room was a major letdown. We had originally booked a double-double room, but upon arrival were given a “king deluxe” with a king-size bed and a sofa bed. With two children (aged 13 and 10), the sofa bed simply wasn’t big enough. I went back to reception to resolve the issue, and while we were moved, the replacement room turned out to be smaller and have a double bed and a queen bed — something that was never clearly communicated to us. Meaning we downgraded ourselves to a double bed from a king and the boys bed looked similar size but just sturdier than the sofa bed We also moved from the second floor to the fifth floor in the hope of getting a better view, but unfortunately ended up facing the side of another building, which was quite disappointing when our initial building had a view from the front Service was inconsistent throughout our stay. I requested towels in the afternoon, but they never arrived, and I had to remind staff again the following morning. To make matters worse, there was no shampoo in the room at all. I raised these issues with reception on check out, and while they took our details and said they would look into it, we never heard anything further. "

"Lovely exceptionally clean hotel with very nice breakfast included. Easy, free parking and very close to all amenities. We thorougly enjoyed our stay."

"The host was very hospitable and kind. The breakfast was great."

"The staff were fantastic. Couldn’t fault them and they were always very helpful. Since Galgorm have taken over and made it ‘family friendly’ it has turned tacky. They need to either revamp and modernise the hotel for family’s and kids or else reinstate it to its former glory. A helter skelter in the car park, a bouncy castle in one of the large rooms make it feel like a very expensive kids adventure play area. £500 for 2 nights and not stated anywhere that the main bar is closed and only a ‘pop up’ bar with 2 beers on draft and a few spirits. It’s sad to see such an amazing place go downhill so much "

"The hot tub was perfect and we did have a view of the sea. Room very clean. Staff so helpful and understanding of our needs as it was a surprise 70th birthday. "

"Whirlwind visit as I was short on time but got a great night's sleep in a very nice property. Location was fantastic for the event I was attending and plenty of parking. Looking forward to getting back to Portrush and spending more time there and definitely would love to bring the dogs to stay at Antique House B&B. "

"Very pleasant experience."

"Staff were nice and friendly. Breakfast was greatr"

"Very nice place! We enjoyed our short stay and the wonderful breakfast! Great location!"