This may be one of the worst hotels I’ve ever stayed at. At check-in there were about 50 people (including children). Check in is at 3:00. They told a majority of people in line to check in that their specific room was not ready and she said to each of them that she just spoke to the housekeeping manager and told each person it would be ready in 10-20 minutes. I was standing close and started really paying attention once I realized she told everyone the same thing without leaving the desk to talk to the housekeeping manager one time. After waiting over a hour and a half after check-in she said our room was ready. The room was half cleaned with moldy Chipotle in the refrigerator. After reporting these issues to 3 different staff members including the manager they all said it’s not their fault that the hotel is full. At breakfast, everything was empty. Again, they said it would be replenished in 15 minutes every time someone asked. After 45 minutes of never being replenished we left. Once more they said it’s not their fault. This hotel is independently owned and appears to have a severe lack of management, customer service, organization and most of all lack of any responsibility for anything. If this was the last hotel available in Duluth I would suggest going another date and staying at another hotel.