"The Staff was unfriendly, not helpful at all. It seemed like we were bothering them. No doorman to help us with the luggage. We’ll never stay there again!"
"Great location. Great staff. Loved the balcony.
The complimentary Coca-Cola, Saratoga water in the glass bottles, snacks and reading material were a nice touch."
"The hotel was well maintained, the staff very helpful and the hotel was in a great location. The only challenge was the air conditioning as it was uneven. When the fan was on it was cold but the room was yooo warm when the fan was off."
"If you need to stay on the Upper East Side, especially for activities east of Lex, consider the Lombardy: great location, great hotel, great room and staff, and a fair price. I found it more accommodating than the Fitzpatrick."
"I love the Freehand hotels. The room was a good size for being in NYC! For the two of us, we had plenty of room. The Broken Shaker bar was such a fun place to rest after a long day of exploring. Staff was friendly and I always felt safe in and around my hotel!"
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