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"My wife and I took an overnight trip to Tyler and chose this hotel for its convenient location and solid reputation. The front desk staff was very friendly, and check-in was quick and effortless. The hotel offered good amenities and was clean and secure overall.However, when we arrived at our room, we found the door slightly ajar, which immediately made me uneasy—I wasn’t sure if someone was still inside or if the room had been broken into. The door frame also had noticeable pry marks on it. Thankfully, the room was empty, and the door still closed and locked properly, so I decided not to report it.The only real downside was that our room was right next to the elevator. The loud dinging sound went off constantly throughout the night—at least a hundred times. Overall, we had a pleasant stay and would recommend the hotel, but I’d strongly suggest requesting a room far away from the elevator. "

"Pools and amenities are very family-friendly and kept the kids entertained. Well thought-out resort"

"The lobby is perhaps the best part. In my room, the sink was a bit dirty and there were fingerprints on everything metallic and shiny. The shower and toilet were very clean. The carpet was very worn and should have been replaced years ago. The duvet covers were super heavy. I have no idea how anyone could sleep under that. The sheets. Oh dear. Every sheet and pillowcase had worn out holes in them and some looked like a motorcycle ran them over (they must have been cooked to death in the dryer). The sheets were also very short. They barely covered the blanket but they were super white. The blanket was weird. Sort of 1970’s, made of synthetic/polyester. Because of this, if you accidentally pulled the blanket out from the platform, it would slide down off the bed. So, you have to keep the outer edges tucked in and squeeze yourself under when you go to bed otherwise you end up freezing due to the blanket falling off. That was really frustrating. The towels… if you need a workout and a deep exfoliation, you’re in luck. The towels were so incredibly heavy, made of a sandpaper-textured terry cloth. Not. Soft. At all. I have to say the air conditioner was amazing. It was so quiet. Any noise is a problem for me, and I had no issues with the a/c. That was its saving grace. The staff were really helpful and nice. No complaints at all there. For a “luxury” hotel, I expected much more. "

"Beautiful building and better than expected"

"The hotel definitely met all needs I had for a hotel for a conference being hosted by Sam Houston State University at the Woodlands Center. The room was clean, relatively quiet to be so near so many travel areas, and I felt safe. Breakfast was always ready when scheduled and definitely made the rush to conference work easier. Staff was friendly and adapted when my flights were late due to TSA issues, allowing me to check in at 5:30 in the morning after arriving 6 hours later than expected. It was a great stay and made me feel much better after many travel issues. I will most assuredly consider this place for future stays if I am in this area. "

"Breakfast was good. They keep running out of things but they were busy this weeked. Rooms are the perfect size. Staff was very nice and helpful."

"Really just angry that they deceive you by advertising a price on hotel websites bu them at the end of the stay you find out the price is higher because they charge you for parking. This is unheard of in aTexas where land spreads far and wide and space is abundant. This is just a regular old parking lot of the hotels like other lot in Houston Texas area , yet they won the bid on the hotel selection websites by presenting a lower price to only later find out the price was actually higher due to parking in there regular flat lot. Clearly it’s just a deceptive way to have more people select them on the hotel shopping sites and then they just charge you more for parking. DECEIPTFUL. Pitiful. I am sure they will say that somewhere deep in the details of their advertisement on the hotel shopping site I used to find them that they state parking is extra. But that is the problem…it is buried, it is not upfront and they know people won’t notice that you have to pay for parking. What is more…. The parking lot was literally 2/3 empty. "

"Yes"

"Staff was great from check in to the great breakfast! Everyone was very friendly and exceeded expectations! Highly recommend this property for your next vacation"