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关于科斯托芬小屋旅馆的点评

3 out of 5
科斯托芬小屋旅馆
188 St. John's Road, Corstorphine, Edinburgh, Scotland

点评

7.6

还可以

10 分 - 超赞。53 条好评，共有 222 条点评" "
8 分 - 还可以。97 条好评，共有 222 条点评" "
6 分 - 一般。43 条好评，共有 222 条点评" "
4 分 - 很差。16 条好评，共有 222 条点评" "
2 分 - 糟糕。13 条好评，共有 222 条点评" "

8.2/10

清洁度

8.2/10

员工和服务

8.0/10

服务设施

7.2/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

Brian

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice Wee Hotel on Outskirts of Edinburgh
Stayed here one night as was in Edinburgh to see a friend's band play. Wasn't in the hotel much but the room was nicer than expected for the price, well worth the money. I didn't manage to get a good sleep but I think that's down to my own vicissitudes. Location well connected to city centre through the buses. Room was quiet enough as was facing the back garden. Receptionist was nice too. Would probably stay again yeah.
2024 年 2 月入住 1 晚

10/10 超赞

Lynda

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked how cosy and snug it was. Nice welcome when i arrived. Would have liked to stay longer but will definitely come back.
2024 年 1 月入住 1 晚

8/10 还可以

Deborah

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

Mercy

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚

10/10 超赞

Iman

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

6/10 一般

Arijeet

与配偶出行
All the doors are blocked there is not a single place for air to enter inside the room.we feel suffocated inside the room.
2023 年 10 月入住 1 晚

8/10 还可以

Paula

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
On the main road to airport across street from a bus stop on main line. Room was good size with private bathroom and comfortable beds. Walls are not very soundproof, it sounded like the room next to ours was in our room. Friends had to carry luggage up 3 flights of stairs - no lift in hotel.
Kinga 于 2023年10月26日 的回复
Dear Paula, Thank you for your stay and sharing your experience. We hope to see you again soon.

10/10 超赞

MARY，Greensboro

2023 年 9 月入住 1 晚
Kinga 于 2023年10月26日 的回复
Thank you for your stay

6/10 一般

真实旅客

与家人出行
满意：清洁度、员工和服务、客房舒适度
The place overall was a bit rundown and not at the level I had been expecting. It was more just an ok bed to stay in on your way someplace else, and not luxurious at all.
2023 年 8 月入住 1 晚
Kinga 于 2023年09月15日 的回复
Dear Guest, Thank you for your comment. We appreciate your feedback, which I will share with my Team to ensure we undertake the neccesery improvements. We do apologize for any inconvenience during your stay, and we hope you will visit us again in the future.

8/10 还可以

Mara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The staff were very pleasant.
2023 年 7 月入住 1 晚
Kinga 于 2023年09月15日 的回复
Dear Guest, Thank you for your comment. We hope to see you again soon.

10/10 超赞

Keith

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Really nice place to stay with tricky stairs to get up to the floor where we stayed. Overall good experience.
2023 年 7 月入住 1 晚
Kinga 于 2023年09月15日 的回复
Dear Guest, Thank you for your feedback. We are glad you enjoyed your stay and we look forward to seeing you again soon.

10/10 超赞

Kathleen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Only issue was weak wifi.
2023 年 6 月入住 1 晚

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location
Nice view of the hills and trees from the top floor room and room very neat and tidy. Thanks again.
2023 年 5 月入住 2 晚

8/10 还可以

Kenneth

2023 年 5 月入住 1 晚

6/10 一般

Shanney

与家人出行
满意：员工和服务，清洁度
It is close to the bus stops. The thing I didn't like is the toilet not flushing properly and it takes long time for the water to fill up in the flushing tank.

6/10 一般

Meire Concepcion

与家人出行
满意：员工和服务，清洁度
Excelente localização
Não tem recepcionista 24h e nem elevador. Excelente atendimento do recepcionista.
2022 年 10 月入住 1 晚

8/10 还可以

ana

2022 年 9 月入住 1 晚

8/10 还可以

N

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 2 晚

8/10 还可以

Karel

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 2 晚

10/10 超赞

Heather

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff!
2022 年 8 月入住 1 晚

10/10 超赞

Curt

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed at the property to catch an early flight the next morning. Great location and close to the bus stop for the trip to the airport.
2022 年 7 月入住 1 晚
Ismail 于 2022年07月20日 的回复
Hi Curt, we are glad to have served you greatly, kindly come back again. Thanks. Reservations.

10/10 超赞

Kai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚
Kinga 于 2022年08月5日 的回复
Thank you fr your rating.

2/10 糟糕

Duncan

商务旅客
不满意：客房舒适度，员工和服务
Nightmare stay!
There was a party ALL NIGHT in a room nearby. (I think there are three rooms on the landing) Screaming, shouting and singing.
2022 年 6 月入住 1 晚
Caitlin 于 2022年06月20日 的回复
Dear Duncan, Thank you for your feedback. We regret to hear you did not enjoy your stay with us. Unfortunately we cannot control people's behaviour and how this may impact others. Kind regards,

10/10 超赞

Barry

2022 年 5 月入住 1 晚
Kinga 于 2022年05月29日 的回复
Dear Barry, Thank you for your booking, we are happy you enjoyed your stay and we look forward to seeing you again soon.

6/10 一般

Sue

商务旅客
满意：清洁度
Dated rooms; attic room so no garden view as advertised; staff not wearing face coverings (or exemption badges); clean room; comfortable bed;quiet (back of hotel away from road).
2022 年 4 月入住 1 晚
Kinga 于 2022年05月29日 的回复
Dear Sue, Thank you for your review. We are happy that you had a quiet and comfortable room, and We appreciate your comment regarding the cleanliness. We apologize for any inconvenience during your stay but we look forward to seeing you again soon.

2/10 糟糕

Biju

团体旅客
不满意：员工和服务，清洁度
We have to wait 30 minutes outside for getting the keys, the day was very colder, Moreover, no hospitality. Not prefer to stay this place, the price they are collecting is high, the same price will get good hotel
2022 年 1 月入住 2 晚

10/10 超赞

Dawn

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Family holiday
Lovely place to stay, warm welcome,excellent hygiene clean, comfortable lovely rooms, will definitely be visiting again
2021 年 12 月入住 1 晚
Caitlin 于 2021年12月19日 的回复
Dear Dawn, Thank you for your lovely feedback. We are happy to hear you enjoyed your stay with us and look forward to welcoming you back in the future. Kind regards

6/10 一般

真实旅客

商务旅客
Lever op til prisen
Hotel til billig penge , det er Oki sted men der er ikke noget specielt ved det og heller ikke luksus eller moderne . Men igen billigt sted så det lever op til prisen
2021 年 11 月入住 1 晚
Caitlin 于 2021年12月19日 的回复
Dear Guest, Thank you for your feedback. We hope you had a pleasant stay with us and that we may welcome you back in the future. Kind regards,

8/10 还可以

Karla

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Meget venlig service
Vi skulle bruge en overnatning inden afrejse. Hotellet ligger meget praktisk og værterne tilbyder en god og venlig service
2021 年 11 月入住 1 晚
Caitlin 于 2021年12月19日 的回复
Dear Karla, Many thanks for your kind feedback. We are happy to hear you had a pleasant stay with us and hope to welcome you back in the future. Kind regards

6/10 一般

Karl

满意：员工和服务，清洁度
2021 年 11 月入住 1 晚
Caitlin 于 2021年12月19日 的回复
Dear Karl, Thank you for your feedback. We hope you had a pleasant stay with us and that we may welcome you back in the future. Kind regards,

8/10 还可以

Aysha

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 10 月入住 1 晚
Caitlin 于 2021年12月19日 的回复
Dear Aysha, Thank you for your feedback. We hope you had a pleasant stay with us and that we may welcome you back in the future. Kind regards,

4/10 很差

Lorraine

不满意：员工和服务、住宿条件和设施、客房舒适度
The hotel rooms are tired and in need of upgrading. We only seen any staff when we arrived and when we left. Check in was hectic with only 1 woman trying to show people to their rooms. There was no breakfast available due to staff shortage. I would not be in a hurry to return. My daughter is booked in for December but I will speak to her as she would be very disappointed.
2021 年 10 月入住 1 晚

8/10 还可以

Kamil

与家人出行
满意：员工和服务
不满意：客房舒适度
2021 年 9 月入住 2 晚

8/10 还可以

Soyeb

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy customer
Lovely family room bathroom was clean aswell just 15 minutes away from royal mile Catch bus from out side to take you there Very convenient hotel
2021 年 8 月入住 2 晚
Caitlin 于 2021年09月23日 的回复
Dear Soyeb, Thank you for your lovely review. We are happy to hear you enjoyed your stay with us and all we have to offer. We hope we may welcome you back in the future. Kind regards,

2/10 糟糕

Andrew

商务旅客
不满意：员工和服务、住宿条件和设施、客房舒适度
Poor
Hotel booked did not have free parking as advertised. Transferred to a sister hotel. Bell to get into reception not working, one phone number not in service, finally got through on a mobile. Paid for parking. Room with window blinds only so daylight streaming in from 4am. No aircon or ability to open the windows.
2021 年 8 月入住 1 晚
Kinga 于 2021年08月6日 的回复
Dear Guest, Thank you for your feedback. We are sorry that you have not enjoyed your stay with us. Please let me highlight that we never advertise free on site parking, an it says very clear on the booking platform: "No on-site parking Free off-site parking nearby" Our staff kindly offered you our sister hotel where parking is available at an extra cost, which you accepted. I am very disappointed to hear that you didn`t have a comfortable stay in Cumberland Hotel but if you had any issue opening the window you could have asked Our staff they are always happy to help. Once again I am sorry that we were unable to provide the guest experience that we pride ourselves on and trust that you enjoyed your visit to Edinburgh and had a pleasant journey home.

6/10 一般

Shannon

与家人出行
不满意：客房舒适度
2021 年 7 月入住 2 晚
Caitlin 于 2021年09月23日 的回复
Dear Shannon, Thank you for your feedback. We hope to welcome you back in the future. Kind regards,

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Lovely hotel, beautiful buliding and amazing garden
2021 年 7 月入住 1 晚
Management 于 2021年07月5日 的回复
Dear Guest, Thank you for your lovely feedback. We are thrilled to hear you enjoyed your stay with us and all we have to offer. We hope to welcome you back in the near future. Kind regards,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, Lovely room staff very welcoming and friendly.
2021 年 2 月入住 2 晚
Stefanos 于 2021年02月9日 的回复
Dear Guest, Thank you very much for your lovely feedback. We are really happy to hear you enjoyed the position of the hotel in the city, the facilities and everything we have to offer our guests. We try very hard on daily basis to give excellent service, this is why comments like yours urge us to want to be better every day. We really look forward to welcome you back in the future. Kind regards, All staff and management

8/10 还可以

Steve，London

与家人出行
满意：员工和服务，清洁度
Quite basic, but clean and tidy, staff polite helpful and attentive.
2020 年 9 月入住 2 晚
Stefanos 于 2020年09月8日 的回复
Dear Steve, We are really happy to hear you enjoyed your time with us. Thank you very much for pointing out the cleanliness of the hotel and the hard effort the staff are giving on every single day. We look forward to welcome you again in our hotel. Kind regards, All staff and management

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Liked it very clean but think needs a bit of a revamp but would stay again
2019 年 10 月入住 2 晚
Caitlin from reservations 于 2019年10月17日 的回复
Dear Guest, Thank you for your lovely feedback. We are very happy to hear how much you enjoyed your time with us and all we have to offer our guests. We hope we may welcome you back in the future. Kind regards,

8/10 还可以

真实旅客

与家人出行
满意：员工和服务，清洁度
Danish friends found it homely in a good situation with the possibility of going pleasant walks around nice houses. No lift and steep stairs to get in and within the building makes it unsuitable for any one with mobility issues
2019 年 10 月入住 2 晚
Caitlin from reservations 于 2019年10月17日 的回复
Dear Guest, Thank you for your kind feedback. We are pleased to hear you enjoyed your time with us and exploring the local area. Apologies for any inconveniences experienced during your time with us but we must point out that we do not advertise a lift on our premises and state that we are only accessible by stairs. Kind regards

2/10 糟糕

Sri ram

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worest on the list
Un clean bed sheets and bathroom Non hygienic breakfast
2019 年 9 月入住 2 晚
Reservations 于 2019年09月7日 的回复
Dear Sri Ram, Thank you for your feedback. We regret to hear you did not enjoy your time with us and have taken note of the points you raised. We only wish you had expressed your concerns during your stay to allow us to rectify the situation. Kind regards

10/10 超赞

Nikita

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚
Caitlin from Reservations 于 2019年09月4日 的回复
Dear Nikita, Thank you very much for your kind feedback. We are happy to hear you enjoyed your time with us and all we have to offer our guests. We hope we may welcome you back in the future. Kind regards

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fringe Festival
Enjoyable 2 night stay while visiting the Edinburgh Fringe Festival, considering the hotel prices sky rocket during this period, this hotel was great value on price.
2019 年 8 月入住 2 晚
Caitlin from reservations 于 2019年09月2日 的回复
Dear Guest, Thank you for your kind feedback. We are pleased to hear you enjoyed your time with us and that we could live up to your expectations. We hope we may be fortunate enough to welcome you back in the future. Kind regards

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Enjoyed our stay. Room was great and staff was nice and helpful. Excellent location due to 2 bus stops in easy walking distance. ( to airport or city centre)
2019 年 8 月入住 6 晚
Caitlin from reservations 于 2019年08月22日 的回复
Dear Guest, Thank you very much for your kind feedback. We are pleased to hear you enjoyed your time with us and our easily accessible location. Our staff work very hard to accommodate you the best they can and therefor we really appreciate your positive comments. We hope we may be fortunate enough to welcome you back in the future. Kind regards

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was very pleased with this hotel,it was very clean plenty of room even changed my room so i could have a downstairs room with me being disabled,friendly and very helpful,bed was so cosy did mot want to get up this morning .i would definately book here again even gabe us a breakfast bag
2019 年 8 月入住 1 晚
Caitlin from Reservations 于 2019年08月16日 的回复
Dear Guest, Thank you very much for your wonderful feedback. We are happy to hear how much you enjoyed you time with us and all we can offer our guests. We hope we may be fortunate enough to welcome you back in the future. Kind regards

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and staff friendly with impeccable manners
2019 年 8 月入住 3 晚
Caitlin from Reservations 于 2019年08月16日 的回复
Dear Guest, Thank you very much for your kind feedback. We are pleased to hear you enjoyed your time with us and appreciated the hard work our staff put in to accommodate you the best they can. We hope we may welcome you back in the future. Kind regards

10/10 超赞

真实旅客

满意：员工和服务
2019 年 7 月入住 1 晚
Caitlin from reservations 于 2019年07月22日 的回复
Dear Guest, Thank you very much for your kind feedback. We are very happy to hear you enjoyed your time with us and hope we may welcome you back in the future. Kind regards

6/10 一般

真实旅客

与家人出行
满意：员工和服务，清洁度
Staff friendly and the breakfast was lovely. The room was for 3 people but there was only 2 of everything! and the shower pressure and temperature was not the greatest it was very difficult to get a shower when you had to wait long period for it to heat up and then when it did it was a trickle that came out! also there was not enough plug sockets. Was fine for one night but not for more than one night. Also the stairs were very narrow due to the amount of ornaments and lamps on the stair case which meant you struggled to get cases up without knocking something over. Overall, was fine for one night but you could not stay any longer than that.
2019 年 6 月入住 1 晚
Caitlin from reservations 于 2019年06月30日 的回复
Dear Guest, Thank you for your feedback. We are pleased to hear you enjoyed your time with us, the complimentary breakfast and all the hard work our staff put in to accommodate you the best they can. Apologies for any inconveniences experienced during your time with us, but we hope that despite this we may welcome you back in the future. Kind regards