Poor management.
Poor communication among staff.
Staff are unhelpful.
Lack of sense of urgency to address the customer's queries.
Defensive attitude towards complaints.
The presence of blame culture in the management.
This is clearly not a 5 star property. We were really surprised when we got there and saw the tiny room, the bed was as hard as a wall, the bathroom wasn’t spotless.
Honestly not a chance this is a 5 star.
Annie
2025 年 7 月入住 2 晚
8/10 还可以
Jean
与配偶出行
2025 年 6 月 30 日
满意:住宿条件和设施,服务设施
The Bonham is in a perfect location and the staff is very friendly. The rooms are a good size. Our only complaint was with the house keeping staff. We left our room at 8:30 am and our room was not cleaned when we returned at 3. This happened 3 times during our week stayed
Jean
2025 年 6 月入住 7 晚
4/10 很差
FAWZI
与配偶出行
2025 年 6 月 4 日
满意:住宿条件和设施,清洁度
I was upset of the bedding assigned for us that deferent than what we booked.
FAWZI
2025 年 6 月入住 2 晚
10/10 超赞
Lauren
团体旅客
2025 年 6 月 3 日
满意:清洁度、服务设施、住宿条件和设施
Absolutley lovely one night stay at The Bonham! Location, while not central, was an easy walk to the main attractions and convenient to Haymarket station. We also found a great pub five minutes away tucked along a charming side street.
The building is stunning with so many interesting design elements and the room was beautiful. We also really enjoyed the toiletries and the complimentary snacks!
As Canadians who take our tea seriously, we love having fresh milk available in our mini fridge, a nice touch you don't see in North America!
Truly enjoyed our stay, would certainty come back and recommend to anyone visiting Edinburgh!
Lauren
2025 年 6 月入住 1 晚
10/10 超赞
Christian
与配偶出行
2025 年 5 月 23 日
满意:清洁度、服务设施、住宿条件和设施
What a classy and elegant stay. The staff was quite accommodating and the property itself was so lovey
Christian
2025 年 5 月入住 2 晚
10/10 超赞
Barbara Ryan
2025 年 5 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Barbara Ryan
2025 年 5 月入住 7 晚
8/10 还可以
Margaret,Atlanta
2025 年 5 月 14 日
Margaret
2025 年 4 月入住 3 晚
10/10 超赞
Brad
2025 年 5 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Brad
2025 年 5 月入住 2 晚
10/10 超赞
Daniel
与家人出行
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice neighborhood. 5-minute extra walk time from everything but worth it all.
Daniel
2025 年 4 月入住 4 晚
10/10 超赞
cindy
与配偶出行, 团体旅客
2025 年 5 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A Delightful Stay at The Bonham – Can’t Wait to Return!
We had a truly wonderful stay at The Bonham Hotel in Edinburgh. This charming boutique hotel is beautifully appointed, blending classic elegance with modern comforts. From the moment we arrived, we were warmly welcomed by the incredibly friendly and accommodating staff who went out of their way to ensure our comfort. The atmosphere was peaceful and refined, and every detail—from the tasteful decor to the thoughtful amenities—made our visit feel special. It’s clear that this hotel takes great pride in offering exceptional service. We’re already looking forward to our next stay!
cindy
2025 年 4 月入住 2 晚
10/10 超赞
Patricia
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Truly lovely hotel in a beautiful area, a memorable stay.
Patricia
2025 年 4 月入住 2 晚
8/10 还可以
David,Isle of Skye
2025 年 4 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Stayed here a few times, all great, but the increase in parking charges is taking the proverbial!
David
2025 年 4 月入住 1 晚
10/10 超赞
Stephen Mark
与配偶出行
2025 年 4 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just a hidden gem in the heart of Edinburgh. Luxurious and convenient with a great team too. Fab bar & rooms and bonus of off road parking.